Support Manager - Work from home

FirstRand is seeking a highly motivated and independent Support Manager to join our team. This is a part-time, work from home position based in Cape Town, Western Cape, ZA. As a Support Manager, you will be responsible for overseeing a team of support representatives and ensuring that all customer inquiries are handled promptly and effectively.

Responsibilities: 1. Manage and lead a team of support representatives, providing guidance and feedback as needed. 2. Monitor team performance and implement strategies to improve efficiency and customer satisfaction. 3. Handle escalated customer inquiries and provide resolution in a timely manner. 4. Collaborate with other departments to address customer issues and improve overall service delivery. 5. Develop and implement training programs for support representatives to enhance their skills and knowledge. 6. Analyze customer feedback and data to identify trends and areas for improvement. 7. Ensure compliance with company policies and procedures.

Requirements: 1. Minimum of 6 years of experience in customer support or a related field. 2. Strong problem-solving and negotiation skills. 3. Excellent communication and interpersonal abilities. 4. Ability to work independently and motivate a team. 5. Proven track record of exceeding customer expectations. 6. Proficiency in CRM software and other relevant tools. 7. Bachelor's degree in business administration or a related field preferred.

Personality traits: 1. Independent 2. Motivated

Soft skills: 1. Problem-solving 2. Negotiation

Benefits: 1. Training & professional development opportunities 2. Parental leave 3. Company transportation support

Working environment: At FirstRand, we prioritize exceeding customer expectations and delivering delight in every interaction. Our team is dedicated to providing exceptional support and service to our valued customers.

Equal opportunity statement: FirstRand is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to building a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-05-02

Join FirstRand and be part of a dynamic team that is passionate about delivering exceptional customer support and service. Apply today to take your career to the next level!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.