Support Officer - Work from home

Job Description:

Kumba Iron Ore is seeking a dedicated Support Officer to join our team on a part-time basis and work from home. As an Associate level position, the ideal candidate will have at least 4 years of experience in a similar role. The successful candidate will be responsible for providing exceptional support to our team and clients, ensuring smooth operations and high customer satisfaction.

Responsibilities: 1. Provide timely and effective support to team members and clients via phone, email, and chat 2. Assist with troubleshooting technical issues and escalating to the appropriate team when necessary 3. Maintain accurate records of all support interactions and resolutions 4. Collaborate with other departments to ensure seamless communication and coordination 5. Perform administrative tasks as needed to support the team 6. Work independently and efficiently to meet deadlines and achieve targets 7. Continuously improve processes and procedures to enhance the support experience for all stakeholders 8. Participate in training sessions and industry events to stay current on best practices and trends 9. Uphold company policies and procedures at all times 10. Inject a sense of joy and vibrancy into the work environment to maintain a positive and productive atmosphere

Requirements: 1. Bachelor's degree in Business Administration or relevant field 2. Strong communication and interpersonal skills 3. Ability to multitask and prioritize tasks effectively 4. Proficiency in Microsoft Office Suite and other relevant software 5. Excellent problem-solving and decision-making skills 6. Passionate and energetic personality 7. Equal opportunity statement

Benefits: 1. Employee discounts on company products and services 2. Visa sponsorship for qualified candidates 3. Paid sick leave to ensure well-being of all employees

Working from home has never been more convenient with the opportunity to join our dynamic team as a Support Officer. If you are passionate, energetic, and possess the necessary skills and experience, apply by the deadline to be considered for this exciting opportunity at Kumba Iron Ore.

Equal Opportunity Statement: Kumba Iron Ore is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.