Support Officer - Work from home

Job Description:

MTN South Africa is seeking a motivated and dedicated Support Officer to join our team on a part-time basis. As a Support Officer, you will have the opportunity to work from home, providing assistance to our customers and ensuring their satisfaction with our services.

Responsibilities: 1. Provide exceptional customer support via phone, email, and chat channels. 2. Assist customers with troubleshooting technical issues and providing solutions. 3. Handle customer inquiries, complaints, and feedback in a professional and timely manner. 4. Collaborate with other team members to ensure prompt resolution of customer issues. 5. Maintain accurate records of customer interactions and transactions. 6. Conduct follow-up calls or emails to ensure customer satisfaction. 7. Keep up-to-date with product knowledge to provide accurate information to customers. 8. Assist in creating and updating support documentation for internal and external use. 9. Proactively identify potential issues and escalate to the appropriate team members.

Requirements: 1. 1 year of experience in a customer support role. 2. Hardworking and confident personality traits. 3. Strong communication skills and the ability to work independently. 4. Proficiency in using customer support software and tools. 5. Strategic planning and adaptability as soft skills. 6. Ability to multitask and prioritize tasks effectively. 7. High school diploma or equivalent required.

Benefits: 1. Training & professional development opportunities. 2. Medical coverage for part-time employees. 3. Relocation allowance for eligible candidates.

Working Environment: At MTN South Africa, we encourage autonomy and independence, trusting our employees to excel in their roles. We provide a supportive and inclusive work environment where everyone has the opportunity to grow and thrive.

Deadline to Apply: May 1, 2024

Equal Opportunity Statement: MTN South Africa is an equal opportunity employer and is committed to diversity in the workplace. We celebrate and embrace differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, and any other characteristic that makes our employees unique. All qualified candidates will be considered for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.