Remote Support Representative

Job Description:

MTN South Africa is seeking a motivated and adaptable Remote Support Representative to join our team in Soweto, Gauteng. As an Associate Level position, the ideal candidate will have at least 3 years of experience in a similar role.

Responsibilities: 1. Provide remote support to customers regarding product inquiries, technical issues, and troubleshooting. 2. Assist customers with account management, billing questions, and other related issues. 3. Collaborate with internal teams to escalate and resolve more complex customer inquiries. 4. Utilize creative problem-solving skills to effectively address customer needs and concerns. 5. Maintain accurate records of customer interactions and follow up as needed. 6. Demonstrate leadership skills by helping team members and contributing to a positive work environment. 7. Meet or exceed key performance indicators related to customer satisfaction, resolution time, and quality of service.

Requirements: 1. Strong communication skills and the ability to effectively interact with customers in a remote setting. 2. Proficiency in using remote support tools and software. 3. Demonstrated creativity in problem-solving and finding innovative solutions. 4. Leadership qualities to inspire and motivate team members. 5. Ability to thrive in a fast-paced and high-energy work environment. 6. Driven and self-motivated with a passion for delivering excellent customer service. 7. Adaptable to changing priorities and able to work independently or as part of a team.

Benefits: 1. Relocation allowance for qualified candidates located outside of Soweto. 2. Exciting travel opportunities for training and team-building events. 3. Profit sharing program to reward team members for their contributions to the company's success.

Working Environment: Join a dynamic team at MTN South Africa and achieve success in a high-energy workplace focused on delivering impactful results. We value teamwork, innovation, and a customer-centric approach to business.

Equal Opportunity Statement: MTN South Africa is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.