Remote Web Chat Assistant

Job Description:

Vodacom Group is seeking a Remote Web Chat Assistant to join our dynamic team in Soweto, Gauteng, South Africa. This position is part-time and requires no previous experience, making it an excellent opportunity for entry-level candidates looking to gain valuable skills in customer service and communication.

Responsibilities: 1. Engage with customers via web chat to provide assistance with their queries and concerns. 2. Respond to customer inquiries in a timely and professional manner. 3. Resolve customer issues by providing accurate information and guidance. 4. Collaborate with other team members to ensure seamless customer service delivery. 5. Utilize critical thinking skills to troubleshoot and resolve customer problems effectively. 6. Provide creative solutions to enhance the customer experience. 7. Adhere to company policies and procedures when interacting with customers. 8. Maintain a positive and professional attitude at all times.

Requirements: 1. Independent and hardworking individual who can work well in a remote environment. 2. Strong critical thinking skills to effectively analyze and solve problems. 3. Creativity in finding innovative solutions to customer issues. 4. Excellent communication skills, both written and verbal. 5. Ability to multitask and prioritize tasks effectively. 6. Basic computer skills and familiarity with web chat platforms. 7. A high school diploma or equivalent.

Benefits: 1. Free accommodation provided for remote web chat assistants. 2. Remote work flexibility, allowing for a better work-life balance. 3. Parental leave for those who qualify. 4. Opportunities for career growth and development within the company.

Working environment: At Vodacom Group, we prioritize technology and innovation to drive efficiency and excellence in our operations. As a Remote Web Chat Assistant, you will be part of an exciting and forward-thinking team dedicated to providing exceptional customer service through the latest digital tools and platforms.

Equal Opportunity Statement: Vodacom Group is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, disability, or any other characteristic protected by law. We strive to create a supportive and inclusive work environment for all employees.

Deadline to apply: May 6, 2024

Join us at Vodacom Group and be part of a team that is revolutionizing customer service through remote web chat assistance. Apply now and embark on an exciting career journey with us!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.