Web Chat Assistant

Job Description:

Adcock Ingram is seeking a part-time Web Chat Assistant to join our team in Soweto, Gauteng, ZA. As an Entry Level position, we require at least 1 year of experience in a customer service or similar role. The ideal candidate will be adaptable and resourceful, with strong people management and persuasion skills.

Responsibilities: - Engage with customers via web chat to provide product information, answer queries, and offer support - Maintain a high level of professionalism and empathy in all interactions - Proactively identify and address customer issues and concerns - Collaborate with team members to ensure a seamless customer experience - Keep detailed records of customer interactions and feedback - Stay up-to-date on product knowledge and company policies - Conduct regular quality assurance checks on chat interactions

Requirements: - At least 1 year of experience in a customer service or related role - Strong communication skills, both written and verbal - Ability to multitask and prioritize in a fast-paced environment - Basic computer skills and proficiency in web chat platforms - High school diploma or equivalent - Adaptable and resourceful personality traits - People management and persuasion soft skills

Benefits: - Paid Time Off (PTO) - Vision insurance - Relocation allowance

Working Environment: At Adcock Ingram, we prioritize understanding and empathy in all interactions. Our team values inclusivity, respect, and collaboration in order to provide the best possible service to our customers.

Deadline to Apply: 2024-05-18

Equal Opportunity Statement: Adcock Ingram is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive team where everyone feels valued and supported.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.