Web Chat Assistant

Job Description:

Adcock Ingram is looking for a part-time Web Chat Assistant to join our team in Pretoria, Gauteng, ZA. As an Associate Level Web Chat Assistant, you will be responsible for providing exceptional customer service through web chat interactions with customers. The ideal candidate should be resilient, motivated, and possess excellent critical thinking and persuasion skills.

Responsibilities: - Respond to customer inquiries and resolve issues through web chat in a timely and professional manner - Provide product information and assistance with online orders - Collaborate with other team members to ensure a seamless customer experience - Maintain accurate records of customer interactions and transactions - Stay up-to-date on product knowledge, company policies, and industry trends - Identify opportunities to upsell or cross-sell products to customers - Assist with data entry and administrative tasks as needed

Requirements: - 2 years of experience in customer service or a related field - Excellent written communication skills and attention to detail - Ability to multitask and work efficiently in a fast-paced environment - Proficiency in Microsoft Office and web chat platforms - Strong problem-solving skills and the ability to think critically - Strong persuasion skills and the ability to influence customer decisions - Must be able to work part-time hours and be available to work evenings and weekends

Benefits: - Retirement plan - Visa sponsorship - Vision insurance

Working Environment: At Adcock Ingram, we offer a flexible working environment that adapts to change with speed and efficiency. Our team is collaborative, supportive, and dedicated to providing the best possible service to our customers.

Deadline to Apply: 2024-07-14

Equal Opportunity Statement: Adcock Ingram is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.