Web Chat Assistant - Work from home

Job Description:

Anglo American Platinum is seeking a reliable and energetic Web Chat Assistant to join our team on a part-time basis. As a Web Chat Assistant, you will be responsible for responding to customer inquiries and providing support through our online chat platform. This is a work from home position based in Johannesburg, Gauteng.

Responsibilities: - Engage with customers in a professional and friendly manner through the web chat platform - Provide accurate and timely information to address customer inquiries and issues - Collaborate with team members to ensure consistent and high-quality customer support - Maintain a high level of attention to detail to accurately document customer interactions - Assist with troubleshooting technical issues related to the web chat platform - Adhere to company policies and procedures when handling customer information - Meet or exceed performance metrics related to customer satisfaction and response times

Requirements: - Minimum of 3 years of relevant experience in customer service or a related field - Excellent written communication skills and typing proficiency - Ability to work independently and manage time effectively in a remote work environment - Strong attention to detail and a commitment to providing exceptional customer service - Demonstrated ability to work effectively in a team environment - Comfortable using web-based chat software and other digital communication tools - Reliable internet connection and a quiet workspace for remote work

Personality traits: - Reliable - Energetic

Soft skills: - Attention to detail - Teamwork

Benefits: - Disability insurance - Relocation allowance - Company transportation

Working environment: At Anglo American Platinum, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and inclusive work environment where all employees can thrive.

Deadline to apply: June 12, 2024

Equal Opportunity Statement: Anglo American Platinum is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.