Web Chat Assistant - Work from home

Job Description:

Vodacom Group is seeking a motivated and customer-focused individual to join our team as a Web Chat Assistant. This position offers the flexibility of working from home in Soweto, Gauteng. As a part-time position at the Associate Level, the ideal candidate will have at least 3 years of experience in a customer service or related role.

Responsibilities: - Respond to customer inquiries and provide support through web chat - Assist customers with troubleshooting technical issues related to products or services - Maintain a high level of professionalism and customer service at all times - Collaborate with team members to ensure customer satisfaction and timely resolution of issues - Analyze customer interactions and provide feedback to improve processes and procedures

Requirements: - Strong communication skills, both written and verbal - Ability to multitask and prioritize tasks effectively - Adaptable and able to work independently - Cooperation and teamwork skills - Strong analytical skills - Proficiency with computer systems and web chat platforms - High school diploma or equivalent required, college degree preferred

Benefits: - Employee discounts on Vodacom products and services - Disability insurance for added peace of mind - Training and professional development opportunities to enhance skills and career growth

Working Environment: At Vodacom Group, we strive to cultivate a sense of ownership and responsibility at every level. We value teamwork and collaboration, and encourage our employees to take initiative and drive results.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Vodacom Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.