Web Chat Assistant - Work from home

Job Description:

We are seeking a Web Chat Assistant to join our team at Anglo American Platinum. This is a part-time, work from home position located in Soweto, Gauteng, ZA. The ideal candidate will have at least 2 years of experience in a similar role and possess the following personality traits: hardworking and resilient. Additionally, the successful candidate will have strong soft skills in strategic planning and teamwork.

Responsibilities: 1. Respond to customer inquiries via web chat in a timely and professional manner. 2. Provide accurate information about our products and services to customers. 3. Assist customers with placing orders, processing returns, and resolving any issues they may have. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Monitor chat metrics and provide feedback to improve customer satisfaction. 6. Stay up to date on product knowledge and industry trends.

Requirements: 1. At least 2 years of experience in a customer service or web chat role. 2. Excellent written communication skills. 3. Ability to prioritize and multitask in a fast-paced environment. 4. Strong problem-solving skills. 5. Proficiency in Microsoft Office and web chat platforms.

Benefits: - Free food - Employee discounts - Relocation allowance

Working Environment: At Anglo American Platinum, we encourage autonomy and independence, trusting our employees to excel in their roles. We provide a supportive and inclusive work environment where teamwork is valued and rewarded.

Equal Opportunity Statement: Anglo American Platinum is an equal opportunity employer and is committed to promoting diversity in the workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.