Web Chat Associate

Job Description:

We are looking for a passionate and dedicated Web Chat Associate to join our team at Barloworld in Durban, KwaZulu Natal. This part-time entry level position requires at least 1 year of experience in customer service or a related field. As a Web Chat Associate, you will be responsible for responding to customer inquiries and providing support through our online chat platform.

Responsibilities: - Respond to customer inquiries in a timely and professional manner through our web chat platform - Provide support and assistance to customers regarding products, services, and inquiries - Troubleshoot issues and provide solutions to resolve customer concerns - Maintain a positive and friendly attitude towards customers at all times - Ensure customer satisfaction by addressing any issues or concerns promptly and effectively - Collaborate with team members to improve overall customer experience and satisfaction

Requirements: - 1 year of experience in customer service or a related field - Passionate and dedicated to providing excellent customer service - Strong critical thinking skills and ability to problem solve effectively - Leadership skills to guide and assist team members - Excellent communication skills, both written and verbal - Ability to multitask and handle multiple customer inquiries simultaneously - Proficiency in using web chat platforms and customer service software

Benefits: - Travel and spending expenses covered - Company-provided equipment for work - Paid Time Off (PTO) for part-time employees - Opportunity to build strong relationships with colleagues, clients, and partners

Equal Opportunity Statement: Barloworld is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.