Web Chat Manager

Job Description:

The Foschini Group is seeking a highly experienced Web Chat Manager to join our team in Johannesburg, Gauteng, ZA. In this part-time role at a Mid-to-Senior level, the successful candidate will be responsible for overseeing the day-to-day operations of our web chat platform, ensuring exceptional customer service and driving revenue growth.

Responsibilities: - Manage a team of web chat agents, providing leadership and guidance to ensure optimal performance - Develop and implement strategies to increase customer engagement and satisfaction through web chat - Monitor chat conversations to ensure quality and consistency in communication - Analyze data and metrics to identify trends and opportunities for improvement - Collaborate with other departments to optimize the web chat platform and integrate with other systems - Train and onboard new team members, providing ongoing support and coaching - Stay up-to-date on industry trends and best practices in web chat management - Handle escalated customer issues and provide resolutions in a timely manner

Requirements: - Minimum of 8 years of experience in web chat management or a related field - Proven track record of success in driving customer satisfaction and revenue growth through web chat - Strong leadership and people management skills - Excellent communication and interpersonal abilities - Independent and reliable, able to work effectively with minimal supervision - Bachelor's degree in a relevant field (preferred)

Benefits: - Relocation allowance for eligible candidates - Vision insurance coverage - Profit sharing opportunities

Working Environment: At the Foschini Group, we strive for a harmonious workplace where collaboration and respect prevail. We believe in creating a positive and inclusive environment where every team member feels valued and supported.

Equal Opportunity Statement: The Foschini Group is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We encourage diversity and inclusion in all aspects of our business.

Deadline to apply: 2024-06-03

If you meet the requirements and are passionate about delivering exceptional customer service through web chat, we encourage you to apply for the Web Chat Manager position at the Foschini Group in Johannesburg, Gauteng, ZA. Join our team and be a part of our mission to provide top-tier service to our customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.