Web Chat Officer - Work from home

As a Web Chat Officer at Clicks Group, you will have the opportunity to work from the comfort of your own home in Soweto, Gauteng, ZA. This part-time entry-level position requires no previous experience, making it ideal for individuals looking to kickstart their career in the digital space.

Responsibilities: - Engage with customers via web chat to provide assistance, answer inquiries, and resolve issues in a timely and professional manner - Utilize critical thinking and decision-making skills to identify and escalate complex customer issues to the appropriate team - Collaborate with cross-functional teams to ensure seamless communication and resolution for customers - Stay up-to-date on product knowledge and company updates to provide accurate information to customers - Adhere to company policies and procedures while maintaining a positive and customer-centric attitude

Requirements: - Resourceful and resilient personality traits to effectively handle various customer interactions - Strong decision-making skills to quickly assess and address customer needs - Ability to think innovatively and propose creative solutions to improve the customer experience - Excellent written communication skills with a keen attention to detail - Must have a reliable internet connection and a quiet workspace for remote work

Benefits: - Gym membership to promote employee wellness and physical health - Free food provided as a perk for working from home - Paid overtime opportunities to increase earning potential

Working Environment: At Clicks Group, we encourage calculated risk-taking to drive innovation and progress. Our team values creativity and collaboration, pushing boundaries to create meaningful connections with our customers.

Deadline to apply: 2024-05-06

Equal Opportunity Statement: Clicks Group is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We celebrate individual differences and encourage all qualified applicants to apply, regardless of race, gender, age, religion, national origin, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.