Remote Web Chat Specialist

Job Description:

We are looking for a Remote Web Chat Specialist to join our team at Liberty Group in Cape Town, Western Cape, ZA. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service through web chat interactions.

Responsibilities: 1. Engage with customers via web chat to answer inquiries, resolve issues, and provide product support. 2. Utilize a friendly and professional tone in all written communications with customers. 3. Maintain a high level of accuracy and efficiency while multitasking multiple chat conversations. 4. Collaborate with team members to ensure seamless customer service delivery. 5. Follow company guidelines and procedures for handling customer interactions. 6. Meet or exceed performance metrics related to chat response times, customer satisfaction, and issue resolution. 7. Maintain up-to-date knowledge of company products, services, and promotions.

Requirements: 1. Minimum of 3 years of experience in a customer service or web chat role. 2. Reliable and motivated individual with strong communication skills. 3. Strong people management and time management skills. 4. Ability to work independently and as part of a team. 5. Comfortable working in a remote environment using chat software and other online tools. 6. Proficient typing skills and attention to detail. 7. Flexibility to work a part-time schedule with varying hours.

Benefits: 1. Paid sick leave for eligible employees. 2. Employee discounts on company products and services. 3. Free food provided during scheduled shifts. Company Culture: At Liberty Group, we encourage calculated risk-taking to drive innovation and progress. We believe in creating a supportive and inclusive work environment where all employees can thrive and grow in their careers.

Deadline to apply: 2024-06-12

Equal Opportunity Statement: Liberty Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.