Web Chat Manager - Remote Work

Job Description:

Bidcorp, a leading company in the hospitality industry, is seeking a skilled Web Chat Manager to join our team on a part-time remote basis. As a Web Chat Manager, you will be responsible for managing the online chat platform, ensuring that all customer inquiries are handled efficiently and effectively.

Responsibilities: 1. Monitor and respond to customer inquiries via the web chat platform in a timely manner. 2. Provide excellent customer service by addressing customer concerns and resolving issues. 3. Manage a team of chat agents, assigning tasks and ensuring high-quality service delivery. 4. Analyze chat data to identify trends and areas for improvement, implementing changes as needed. 5. Collaborate with other departments to ensure a seamless customer experience across all channels. 6. Stay up-to-date on industry trends and best practices in customer service.

Requirements: 1. Minimum of 8 years of experience in a customer service role, with at least 2 years in a supervisory or management position. 2. Strong decision-making and problem-solving skills. 3. Excellent research skills to gather information and resolve customer inquiries. 4. Dedicated and resilient personality traits to handle high-stress situations. 5. Proficiency in using chat platforms and customer service software. 6. Excellent written and verbal communication skills.

Benefits: - Parental leave - Joining Bonus - Profit sharing - A flexible work environment that values adaptability and efficiency.

Equal Opportunity Statement: Bidcorp is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: June 12, 2024. Join our team and make a positive impact in the hospitality industry with Bidcorp.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.