Part -Time Acquisition & Customer Engagement Manager
(4 hours per day)
Overview
Our client is seeking a Part -Time Acquisition & Customer Engagement Manager to drive
sustainable user growth, improve engagement, and deliver data -led insights to support the
continued development and commercial success of their digital platform.
Working 4 hours per day, this role is well suited to an experienced growth or engagement
professional looking for a flexible, part -time position with clear ownership and impact. The
role will focus on acquisition strategy, performance reporting, partnerships, and structured
user engagement, working cross -functionally to ensure growth initiatives align with platform
standards, community guidelines, and relevant regulatory requirements.
Key Responsibilities
User Acquisition & Growth
â Design and execute user acquisition strategies across digital channels including
social media, referrals, partnerships, and targeted campaigns.
â Test, evaluate, and optimise growth initiatives such as referral programmes,
incentives, and promotional activity.
â Identify new acquisition opportunities to increase app downloads and verified user
sign -ups within a professional community.
â Work closely with marketing, product, and leadership teams to ensure acquisition
activity aligns with business priorities.
â KPI: Achieve agreed monthly growth targets for verified users within a part -time
capacity.
Partnerships & Commercial Engagement
â Build and manage relationships with influencers, brands, suppliers, perk providers,
and potential corporate partners.
â Support the development of commercial partnerships that drive clear user value and
engagement.
â Maintain structured records of outreach activity, partnerships, and campaign
performance.
â KPI: Demonstrable growth or engagement uplift from partnership activity.
Engagement Analytics & Reporting
â Produce regular performance reports (weekly and monthly) covering acquisition,
engagement, retention, and website traffic.
â Analyse user journeys, activation funnels, and behavioural trends to identify
optimisation opportunities.
â Present concise insights and recommendations to senior stakeholders to inform
product, marketing, and growth decisions.
â Track the effectiveness of campaigns and engagement initiatives over time.
â KPI: Clear, accurate reporting with actionable recommendations delivered quarterly.
Customer Engagement & Liaison Support
â Support structured user communications relating to onboarding, app usage,
promotions, and general enquiries.
â Respond to assigned, non -sensitive user enquiries via in -app messaging and email,
in line with agreed response guidelines.
â Escalate complaints, safety -related concerns, or policy issues through defined
internal processes.
â Contribute to the ongoing refinement of communication templates and messaging.
â KPI: Timely responses and consistent communication quality.
Compliance -Aligned Support
â Work alongside internal stakeholders to ensure acquisition and engagement activity
aligns with platform policies and regulatory requirements.
â Support compliance processes through accurate documentation, reporting, and data
provision where required.
â Assist with audits or reviews by supplying relevant engagement or performance data.
â Please note: Ownership of compliance frameworks, moderation, and policy
enforcement sits outside this role.
â KPI: Accurate documentation and effective cross -team collaboration.
Website, SEO & Paid Promotion Support
â Contribute to website content, SEO initiatives, and paid advertising activity to support
growth objectives.
â Coordinate with developers and content teams to ensure acquisition initiatives are
reflected across digital touchpoints.
â Track performance and recommend optimisations where appropriate.
â KPI: Measurable improvements in traffic, conversion, or engagement.
Skills & Experience
â Proven experience in growth marketing, user acquisition, or customer engagement
roles within apps or digital platforms.
â Strong analytical skills, with experience producing structured reports and translating
data into actionable insights.
â Solid understanding of acquisition, engagement, and retention metrics.
â Excellent written and verbal communication skills.
â Comfortable working independently in a part -time capacity, with strong prioritisation
skills.
â Experience within professional or regulated communities is an advantage.
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