Client Liaison Consultant (Temporary)

As a Contractual Client Liaison Consultant, you will play a crucial role in ensuring client satisfaction. Providing exceptional and professional client service to ensure all processes are followed timeously and accurately.  Responsibilities : 

• Calling on members exiting, entering, retiring and nearing retirement from retirement funds.
• Providing the initial contact for benefits advice counselling. 
• Contacting members who responded to the system-generated SMS interface within 24 hours of the member responding.
• Referring leads to the Company sales representatives that are generated when engaging with members during the benefit counselling process.
• Communicating with fund consultants and/or employers (companies that member’s work for) in order to obtain outstanding contact information of members.
• Customer service and support during the counselling process.
• Comply with the Company processes and procedures relating to the counselling process which includes complying with the Workflow system requirements

Requirements : 

• Matric with Mathematics or Maths literacy above 80%
• 1 Year experience in financial services or Provident fund administration 
• Proficient in English and 2 other languages is compulsory
• Good working knowledge of MS Office (Word, Excel, Outlook)
• Customer service experience (KYC) – Inbound and Outbound 
• Ability to deal with all types of clients and have a good understanding of escalation channels

Please note that this position is for a fixed term of 6 months and cannot be guaranteed to be placed on a permanent basis.  Working Hours : 08:00 am - 17:00 pm  Remuneration : R8 000.00 - R10 000.00 monthly **Only Shortlisted candidates will be contacted**