Customer Success Specialist - Remote Work

Job Description:

Capitec Bank is seeking a motivated and dedicated Customer Success Specialist to join our team on a part-time basis in a remote work setting. As a Customer Success Specialist, you will be responsible for building and maintaining strong relationships with our customers to ensure their satisfaction and success with our products and services.

Responsibilities: - Serve as the main point of contact for customers, addressing any inquiries or concerns in a timely and professional manner - Onboard new customers, providing training and guidance on how to effectively use our products and services - Proactively reach out to customers to gather feedback, identify potential issues, and offer solutions to improve their overall experience - Collaborate with internal teams, such as sales and product development, to advocate for customer needs and drive product enhancements - Monitor customer usage data and metrics to identify trends and opportunities for improvement - Maintain accurate records of customer interactions and feedback in our CRM system - Act as a trusted advisor to customers, helping them maximize the value they receive from our products and services

Requirements: - 1 year of experience in a customer-facing role, preferably in a financial services or technology industry - Strong communication and interpersonal skills - Confidence in your ability to manage customer relationships and navigate challenging situations - Project management skills to effectively prioritize and handle multiple tasks simultaneously - Negotiation skills to address customer concerns and find mutually beneficial resolutions - Dedicated and proactive attitude towards customer success and satisfaction

Personality traits: dedicated, confident

Soft skills: project management, negotiation

Benefits: - Free accommodation for remote work - Joining bonus - Travel opportunities for team meetings and training sessions

Working environment: At Capitec Bank, we foster an environment where technology is harnessed to drive innovation and efficiency. We value teamwork, collaboration, and a passion for delivering exceptional customer service.

Deadline to apply: June 29, 2024

Equal Opportunity Statement: Capitec Bank is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.