Debt Collections Agent

Job Description:

Our client is currently seeking experienced Debt Collections Agents to join their dynamic team. As a Debt Collections Agent, you will be responsible for contacting customers and businesses to collect overdue payments and negotiate payment arrangements. Your primary goal will be to recover outstanding debts while adhering to company policies and legal regulations.

Key Responsibilities:

• Contacting debtors via telephone, email, and written correspondence to negotiate payment terms and arrangements.
• Maintaining accurate and detailed records of all communication with debtors.
• Providing excellent customer service while effectively handling objections and disputes.
• Meeting individual and team targets for debt recovery and call quality.
• Adhering to company policies, procedures, and legal regulations governing debt collection practices.
• Collaborating with team members and management to improve collection strategies and processes.

Requirements:

• Minimum of 1 year of experience in debt collections.
• Matric qualification (minimum requirement).
• Strong negotiation and communication skills.
• Ability to work effectively in a fast-paced, target-driven environment.
• Excellent problem-solving skills and attention to detail.
• Proficiency in Microsoft Office and experience with debt collection software (preferred).
• Knowledge of relevant legislation and regulations governing debt collection practices in South Africa.
• Professional demeanour and ability to maintain confidentiality.
• Results-oriented mindset with a strong commitment to achieving goals.

How to Apply: