Front Desk

FRONT DESK

Key Responsibilities:

1. Greeting Visitors: Welcome guests with a warm and professional demeanor, direct them efficiently, and notify staff of visitor arrivals to create a positive first impression.

2. Answering Calls: Manage incoming calls, redirecting as needed, taking messages, and providing basic information to callers to ensure a smooth communication flow.

3. Administrative Support: Assist with various clerical tasks, including photocopying, filing, data entry, and managing office supplies, contributing to the overall efficiency of daily operations.

4. Handling Correspondence: Sort and distribute mail, emails, and packages, and handle outgoing mail as required, maintaining an organized flow of information.

5. Maintaining Reception Area: Keep the reception area tidy and presentable, ensuring all necessary stationery and materials are stocked for a welcoming environment.

6. Problem Resolution: Address inquiries and resolve issues promptly and professionally, escalating when necessary, to ensure a positive experience for both visitors and staff.

7. Ad Hoc Requests: Attend to ad hoc requests from your manager or senior management, showcasing your flexibility and dedication to supporting the team.

Qualifications:

• National Senior Certificate or equivalent.
• Previous experience in a similar role is preferred but not always required.
• Training in administrative procedures or office management is beneficial.
• Excellent communication and interpersonal skills.
• Proficiency in using office equipment (e.g., phone systems, printers).
• Organizational and multitasking abilities.
• Attention to detail and accuracy in administrative tasks.
• Customer service orientation.
• Knowledge of basic computer applications.
• Ability to handle stressful situations with calmness and professionalism.