Intermediate Systems Administrator: 1 Year FTC: Banking
The successful System Administrator will be expected to administrate the Voice-of-the-Client tools for the Banking Client: Cemantica (Client journey mapping) and Qualtrics (Client experience surveying and orchestration).
Ensure that the production/service delivery meets set objectives as per the Service Level Agreement, maintain and support the Experience Design Tool ( Cemantica ) and the Experience Measurement and Orchestration Tool ( Qualtrics ) to ensure availability, scalability, and sustainability in line with the Banks Business Strategy.
Essential Qualifications :
- NQF Level: Diploma / Degree: BCom Informatics or BSc Computer Science: Data Management/Data Science Qualification would be beneficial.
- National Senior Certificate
- Certification should include Design ( Cemantica ) + Experience Measurement + Orchestration ( Qualtrics ) or relevant/similar technology.
Job Responsibilities:
- Keep abreast of legislation and other industry changes that impact on the role.
- Ensure knowledge management, continuity, and team success through constructive participation in a diverse team and sharing knowledge with team.
- Build internal relationships by engaging with team members and provide timeous and effective feedback on any operational issues.
- Ensure client needs are addressed.
- Assist clients by providing consistent second level support and troubleshooting.
- Ensure smooth workflow.
- Identify remedial and/or enhancement actions by providing and analyzing MIS information.
- Monitor the trends of system activity and work with colleagues to agree policies and procedures for future system enhancements.
- Ensure compliance with standards.
- Guide and perform daily operational work requirements within existing policies, processes, and procedures.
- Ensure the stability of Experience Design ( Cemantica ) and Experience Measurement and Orchestration ( Qualtrics ) technologies within existing processes, procedures, and policies.
- Ensure problems are solved effectively.
- Ensure User accounts are configured and managed, inline to Active Directory configuration guidelines in a timely manner.
- Ensure recurring incidents are managed appropriately to resolution. Ensure that all standards are observed, and procedures are documented and carried out in a timely manner.
- Propose and implement consequent improvements by monitoring and reviewing performance, throughput, availability, and exceptional incidents.
- Research and understand product roadmaps.
- Provide input to enhancement by participating in the planning and implementation of upgrades and fixes.
- Ensure work is completed to plan.
- Ensure that all standards are observed, and procedures are carried out timeously, so that all systems functionality and data is accurate.
Technical Skills Set:
- Administrative procedures and systems administrative procedures and systems.
- Data Analysis l Microsoft Office l Business Writing skills l Information Technology Concepts.
- Experience Design: Cemantica + Experience Measurement and Orchestration ( Qualtrics ).
- Multiple operating system.
- Performance monitoring and tuning.
Please note: communication will only be with shortlisted candidates: 3850: please email me for a skills matrix *****@*****.co.za