Part-Time Remote Operations & Booking Coordinator

We’re looking for a highly organised, detail-focused coordinator to manage cleaning bookings and provide weekend operational support (Saturday & Sunday), plus an additional half-day during the week to meet and liaise with the Operations Manager.

You’ll manage cleaning bookings end-to-end — allocating cleaners, confirming client appointments, tracking payments, updating systems, and ensuring every job runs smoothly. You’ll be the central point of communication between clients, cleaners, recruitment, and management.

Key Responsibilities:

• Allocate cleaners and arrange backup cover

• Confirm schedules and communicate with clients and cleaners

• Monitor payments and booking status

• Manage changes, cancellations, and last-minute replacements

• Track daily job progress and resolve issues

• Maintain accurate records in CRM/scheduling systems

What We’re Looking For:

• Strong organisation, time management, and communication skills

• High attention to detail and accuracy

• Ability to manage multiple bookings and priorities

• Calm, proactive problem-solving approach

• Comfortable using CRM systems, Outlook, Excel, WhatsApp, and phone

• Excellent written and verbal communication skills — clear, professional, and confident across WhatsApp, email, and phone

• Minimum 3 years’ experience in administration, operations, scheduling, or coordination

• Strong organisational and time-management skills with the ability to manage and prioritise multiple bookings

• High attention to detail with proven data accuracy and experience using CRM/scheduling systems, Outlook, and Excel

• Reliable laptop, stable internet, quiet workspace, and the ability to work independently (experience in cleaning, recruitment, logistics, or service operations is advantageous)