Salary :
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Role Overview
We are a small, growing mental health counseling practice providing in-person and telehealth
services across the state of Washington (U.S.).
We are seeking a Part-Time Virtual Assistant to serve as the first point of contact for clients,
supporting client communication, scheduling needs, and inbound phone calls. This role is primarily
customer service–focused, with no sales, cold calling, or outbound outreach required.
The ideal candidate is calm, professional, detail-oriented, and comfortable working in a mental
health and LGBTQ+ affirming healthcare environment.
Key Responsibilities
Client Communication & Customer Service
● Respond to new client inquiries via phone and email
● Answer incoming phone calls from:
○ Prospective clients
○ Existing clients needing to reschedule or cancel appointments
● Provide clear, compassionate, and professional communication
● Gather basic intake information as needed (non-clinical)
Scheduling & Administrative Support
● Assist with appointment scheduling, rescheduling, and cancellations
● Update and manage client information within the EHR system
● Support administrative workflows related to client communication
● Escalate urgent or sensitive issues appropriately to the internal team
Systems & Tools
● Work within the practice's EHR system (SimplePractice – training provided)
● Use Google Workspace (Gmail, Calendar, Docs, Sheets) for daily tasks
● Maintain accuracy, confidentiality, and compliance with privacy standards
Required Qualifications
- Strong spoken and written English
- Previous experience in:
- Comfortable handling phone calls professionally
- Proficient with Google Workspace
- Calm, empathetic, and organized communication style
○ Customer service
○ Administrative support
○ Healthcare, therapy, or client-facing service roles (preferred)
Nice to Have
- Experience working in:
- Familiarity with EHR systems (especially SimplePractice)
- Process-improvement mindset or self-starter tendencies
○ Mental health practices
○ Healthcare or therapy environments
Values & Culture Fit (Required)
- Must be LGBTQ+ affirming and inclusive
- Comfortable working with queer and diverse client populations
- Respectful, non-judgmental, and culturally sensitive
- Aligned with a client-centered, compassionate healthcare approach
Growth Opportunities
- Opportunity to increase hours over time as the practice grows
- Potential path to full-time support role
- Ability to take on additional administrative or process-building responsibilities
$500 - $700 a month
Part-time: 20 hours per week
Preferred working hours:
○ Pacific Time
○ Ideal schedule: 12:00 PM – 4:00 PM PT
○ Some flexibility to extend to 4:30 or 5:00 PM PT as needed
Schedule may be split across days depending on availability
Why Join Assist World?
100% REMOTE
$50 birthday bonus
$200 testimonial bonus
$300 tenure bonus every 6 months
$500 entry monthly raffle
NO TRACKER. NO PROBLEM
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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