STO Fault Management

STO Fault Management Specialist required in Belville on a contract of 6 month period. This role is required to monitor the Transport network (24/7), troubleshoot and co-ordinate resolution of fault with the various support areas and to perform root cause analysis and drive incident lifecycle.

Requirements:

• Matric
• Degree / 3 Year National Diploma (S4) within Electrical Engineering / Information Technology / Computer Science / Software Engineering
• 3 years working in the Transmission / IP Networks environment

Responsibilities:

• To ensure that all network elements are monitored on a 24/7 basis.
• Capture all network incidents on the FMS
• Report, handover and escalate all network faults according to NMC Fault Handling and Escalation Procedures within the prescribed service level agreements
• Hand over all relevant network incidents to operational support
• Conduct proactive intervention including routine tests
• Provide technical leadership, training and support to staff
• Conduct hand-over at shift rotation.
• Monitor and manage network
• Manage planned works
• Manage and compile reports
• Participate in departmental projects
• Provide support