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For many of us there’s that one podcast we never miss, and video content is part of our daily routine, whether it’s professional or personal. But how many of us truly understand the effort that goes on behind the scenes? Here at Riverside, we know it well. That’s exactly why we built an AI-powered platform that helps content creators, podcasters, marketeers, and more at major brands like Netflix, Disney, Google, and Microsoft to create high-quality content with ease.Riverside’s technology streamlines the entire content creation process, turning ideas into professional-grade content with the highest production standards, without requiring expensive equipment or external services. The secret? AI-driven tools that replace traditional production roles like editing, directing, and design, automating the entire process at the click of a button.About the Customer Experience TeamOur CX team is dedicated to delivering an exceptional experience for every Riverside customer — fromself-serve creators to enterprise accounts. Behind that team is an operations function focused onbuilding the tools, systems, and automations that make it all possible. We move fast, we build thingsthat matter, and we're constantly looking for smarter ways to work.On Your Day to DayYou’ll be designing, developing, and shipping tools and systems that help our CX department and connected teams work faster and smarter. You'll collaborate withteam leads and management to understand requirements, then own the building, testing, andcommunication of solutions end-to-end. Over time, you'll grow into a larger role in shaping what getsbuilt and why.Day-to-day work spans a wide range of projects, including:Building AI-powered agent copilot tools that help support agents find answers, run investigations, and surface relevant information in real timeDesigning and maintaining automated workflows that cover billing actions, ticket handling, and cross-departmental processes across teams including Quality Assurance, Knowledge Management, and Technical SupportDeveloping operational dashboards and reports that surface agent and customer data for team leads and stakeholdersBuilding and maintaining integrations across our support and operations stack via APIs and automation platformsDesigning and building knowledge and documentation infrastructure — including systems that take raw notes, scopes, and walkthroughs and generate structured documentation and reports automaticallyAdministering and configuring department tools including Zendesk, Intercom, and Fin AI — building, maintaining, and improving how these platforms are set up and usedUsing Figma or similar tools to map flows, communicate Tools: Zendesk, Intercom & Fin AI, Slack, Snowflake, Omni Analytics, AWS, Google Workspace, Make.com / Zapier, Figma, and AI platforms including Claude and ChatGPT.

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