Destination Coordinator, Costa Brava

Eterniti is the leading operator of vacation rentals in iconic holiday destinations, led by a passion for excellence, authentic adventures, and hospitality. With over €2 billion in assets under management, we operate 800+ chalets, villas and apartments under 3 consumer brands: Emerald Stay (our 4* brand), Bo House (our 5* & palace brand) and Verbier Exclusive (25 chalets in Verbier). Our guests can discover our properties in more than 25 exceptional destinations across Europe and North America.

At Emerald Stay, our On-site Team, based in sunny Costa Brava, is the engine that keeps everything running smoothly behind the scenes for our guests. We’re looking for a sharp, curious, and proactive worker to join us for the summer season.

RESPONSIBILITIES

Your responsibilities will include but not be limited to the following.

Quality and Operations Management:

• Inspections of properties prior to check-ins and after check-outs.
• Property cleaning coordination with an external housekeeping company or freelance cleaners ; continuous training of the cleaners to meet our demanding standards.
• Co-management of the linen inventory as well as hospitality products: welcome gifts, bathroom amenities, coffee capsules, sponges, etc.
• Property management coordination with our partner company: pool cleaning, gardening, maintenance interventions, etc. Monitoring and coordination of all short and longer term maintenance work.
• Recommendations on the optimization of operational processes.

Guest Relationship Management:

• Coordination of specific preparation needs for the upcoming stays, based on our Property Management System: VIP treatment, birthday cake, etc.
• Visiting guests and offering them a tailored service.
• Upsell and coordination of extra services for guests: private transfers, massages, at-home chefs, etc.
• Promoting cultural activities of the region, preferably genuine and off-the-beaten-path recommendations.
• Co-management of the relationships with all external providers; we strive to maintain excellent relationships with all stakeholders.
• Intervention in case of guest emergency: exceptional inability to access the property for example.

Business Development:

• Representation of the brand in Costa Brava.
• Development of new partnerships with local businesses.
• Integration of the new signed properties in the portfolio following our thorough property onboarding process, including an inventory creation, the coordination of a photoshoot, and much more.

Depending on the seasonality as well as your bandwidth, skills and interest, you may be involved with other aspects of our operations.

KEY INFORMATION ON THE POSITION

• Employment date: March - End of October 
• Full-time contract (fijo discontinuo)
• A computer and a professional cell phone will be provided.
• Access to our office in Palafrugell.
• Work days and work hours may vary, we work in hospitality.
• Vehicle and driving licence required (we pay kilometer allowances).

ABOUT YOU

We are looking for someone who will thrive in a dynamically changing environment.

The must-haves:

• You are based in Costa Brava
• You are an entrepreneur at heart: you are not afraid of the unknown and you strive when things are challenging and require creative thinking as well as flexibility: you have a can-do attitude and are not afraid to take ownership.
• You have at least 1 year of work experience in hospitality operations, preferably at a premium short-term rentals company or at a 4* or 5* hotel.
• You love interacting with guests and all types of partners and can naturally establish great relationships with people; your interpersonal and team collaboration skills are excellent.
• You have strong organizational and communication skills, both written and verbal.
• You are comfortable speaking with HNWI (High Net Worth Individuals).
• You are good at managing stress and do not get easily overwhelmed.
• You are detail-oriented, open-minded and positive.
• You can multitask and work in an independent way.
• You speak and write English and Spanish perfectly.

The nice-to-haves:

• You have experience working at a fast-growing company and understand that your responsibilities will evolve quickly as the company grows.
• You have a strong knowledge of Mallorca and possibly an existing network there.
• You have a degree in hospitality management.
• You have experience in managing team members and enjoy it.
• You have experience in business development.
• You have worked with Mews before, our amazing Property Management System.
• You are passionate about hospitality and innovation in the industry.
• You speak any other language, in particular German.

ABOUT US

We offer a work environment that values and empowers people while fostering personal development. Our culture is dictated by the following values:

• Make Mistakes - We foster a creative environment where the best ideas win, where it is okay to make mistakes and unacceptable not to learn from them.
• Question - We don't accept the status quo and look for ways to leverage technology while empowering people.
• Speak Up - We are true people who give honest feedback, who are not afraid to share opinions and who don't talk behind one's back.
• Think Big - While staying humble, we aim for the stars and work towards established goals and metrics.
• Don’t Compromise - We are obsessed with quality, like a Swiss watchmaker.
• Care - We care about our team members, our partners and our clients, and make our passion and our work one and the same.

Oh, we’ve got perks.

• Emerald Stay membership:
  • All-year-round discount of 10% off on Emerald stays
  • Discount of 50% off on Emerald stays during low season, on selected properties
  • Discount on services in all our destinations 
• Quarterly performance bonus linked to personal objectives
• Birthday off
• Well-being program: we will contribute up to 300€ annually to your wellbeing expenses from 1st anniversary
• Coaching program for Supervisor level and above from 1st anniversary
• Team member referral program 
• Property referral program 
• Regular optional team events 

Ready to join?

If you're willing to bring your creativity, passion for service, and high-energy vibe to Emerald Stay, we want to hear from you. Apply today and let's start this exciting journey together!