Customer Service Agent

Cooltra is looking for talent to fill its vacancies in the Customer Service department at the Barcelona Headquarters. 

About the role

As the ideal candidate , you will be the most visible face of our service to our customers: answering the need for help, activating new accounts and answering queries and handling complaints. 

What you will do

• You will be responsible for ensuring valuable and viable solutions for our clients.
• You will communicate with customers via chats and mails. 
• You will provide information and solve doubts. 
• You will receive and process complaints, analyze the needs from customers and ensure a good service. 

Desired knowledge, skills and abilities

• A proactive, dynamic and resolutive attitude are required for the position.
• Knowledge of English language at native level.
• Knowledge of Spanish to communicate with the rest of the team.
• Communication, stress management and organizational skills.
• Mandatory: be resident in Barcelone. 

What do we offer?

• Multicultural, open-minded and international organization
• Night shift : from 23.00 to 07.00. 
• Permanent contract and full time.
• Coffee ☕ and fruits in the office.
• Gym and medical insurance with promotional price.
• Many offers and discounts thanks to our partners.