Customer Service Representative

Role responsibilities

Main Accountabilities:

EXPORT/IMPORT

• Reception and process of bookings on own vessels and Partner’s vessels.
• Generate Loading/discharging lists, cargo manifests, manifest of special cargo, etc...
• Check loading / discharging lists received from Terminals or Third-Party Agents and inform Customers accordingly
• Full knowledge and usage of systems
• Assist Line Managers, Planners and any other party involved when required.
• Ensure that Customer Service is correctly performed, with quick and appropriate responses to Customer’s requirements
• Correct e-mail management.