Customer Service Specialist

Bitget are a top-tier digital assets exchange platform with over 50 countries' global footprints, and aim to be the portal that transcends Web2 and Web3, connects CeFi and DeFi, and bridges the vast web of crypto. Top 1 platform for copy trading globallyTop 5 derivatives trading globally8+ million registered users1K+ employees in over 38 countriesProvide stable security of A+ ranking for 12 SSL indicatorsProof of Reserves - guarantees 100% of users' assets in reservesJob ResponsibilitiesAttend to all inquiries/issues from global customers through multiple supported channels, e. g. : email, LiveChat, etc. Handle customer's complaints and conduct comprehensive investigations using various tools. Accountable for each research/investigation outcome is documented and store in the designated location. Liaise with both internal & external team to handle complaints and feedback related to our products and services, e. g. : website, platforms, etc. Maintain up-to-date knowledge about the company's latest products & services as well as the industry’s trends to better support customers. Escalate any queries or unresolved matters that are unable to complete within the agreed procedure to line manager or higher, as per the operational escalation matrix. Job RequirementsDiploma or Degree in any related field. Minimum 1 year of experience related to customer service experience in the banking, financial and/or fintech sector. Excellent verbal and written proficiency in English and Spanish language. Multilingual in writing and speaking would be a plus. Willing to work according to schedule to support 24x7 operations. Strong people skills: Ability to navigate difficult situations and stay calm when under pressure. Solution mindset: Passionate in finding right solution(s) for the customer, and resolve the issue by overcoming obstacles; good cost-efficient decision making. Excellent time management: Ability to multi-task to solve customer's issues/queries, while able to deliver the assigned task in a timely manner. Quick learner: Ability to ramp up quickly and act on feedback constructively. Nice to haveWorking knowledge of CRM tools, such as Zendesk. Familiar with crypto/finance-technology industryExperience working with teams across offices and time zones. Benefits & PerksCompetitive remuneration package (Basic Salary + Yearly Bonuses). Medical, Health & Learning allowance up to 600 USDT/ annumRemote work arrangementsCareer growth and promotion