Head of Service Management

ArcelorMittal is the world's leading steel and mining company, with a presence in 60 countries and primary steelmaking facilities in 17 countries. In 2020, ArcelorMittal had revenues of $53. 3 billion and crude steel production of 71. 5 million metric tonnes, while iron ore production reached 58. 0 million metric tonnes. Our goal is to help build a better world with smarter steels. Steels made using innovative processes which use less energy, emit significantly less carbon and reduce costs. Steels that are cleaner, stronger and reusable. Steels for electric vehicles and renewable energy infrastructure that will support societies as they transform through this century. With steel at our core, our inventive people and an entrepreneurial culture at heart, we will support the world in making that change. This is what we believe it takes to be the steel company of the future.

Introduction

Within IT Flat Europe organization, the Digital & IT Supply chain department is responsible for the IT Strategy of the Supply Chain function, including efficiency (process and system exploitation and optimization).

Scale-Up is a large IT-project within the Supply Chain domain which has a lot of integration tasks with all mills across Europe. Because of the sheer size of the project, the roll-out is managed per mill.

What does the job entail?

The Head of Service Management will have end-to-end accountability for the quality of the service provided to the business.

A primary target is customer satisfaction and meeting the Service Level Agreements / Experience Level Agreements.

Who are we looking for?

Technical :

Managerial :

Requirements :

Don’t hesitate to apply!

ArcelorMittal is proud to be an equal opportunity employer. We consider qualified applicants regardless their gender, age, racial or ethnic origin, religion or beliefs, sexual orientation/identity, or physical/mental disability.