HR Admin Dutch/English

HR Admin Dutch/English
Granada
Granada, Andalusia, ES

To contribute and be part of the team responsible for the support and execution of payroll and/or data management/customer services activities, ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required.

Delivery Key responsibilities:

• Where applicable support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIs
• Where applicable ensure Data Management is performed accurately and on time
• Ensure Tickets and Calls are responded within SLA timescales and to a high standard
• Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation
• Working knowledge of systems and tools to perform daily tasks
• Ability to recognize and deal appropriately with sensitive and confidential information
• Successful completion of all learning objectives
• All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
• Time Recording to be completed accurately and on time
• NGA Security Standards are understood and adhered to
• Contribute to team meetings and raise any issues immediately to your Service Manager
• Ensure you are up to date with all NGA HR announcements
• Participates in projects as needed and assigned

Key Criteria to monitor performance

• Adherence to all Security and Compliance procedures
• 100% Attainment of customer SLA agreements
• Adherence to quality standards
• Demonstrate professionalism and act responsibly

Professional /Job Experience

• Basic understanding of MS Office tools such as Excel, Word, and PowerPoint
• Flexibility to support a global and fast paced environment
• Attention to detail
• Excellent written and verbal skills Dutch and English
• Self-motivated and a willingness to learn
• Academic Degree/Education and Training

NGA Core Competencies

• Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results.
• Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement
• Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities
• Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and NGA priorities
• Be Effective - Demonstrate knowledge of the NGA Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.