Service Director - Hiring Immediately

We are hiring a brilliant Service Director to join our diverse team at Werfenlife SA. in Barcelona.
Growing your career as a Full Time Service Director is a fantastic opportunity to develop useful skills.
If you are strong in critical thinking, project management and have the right personality for the job, then apply for the position of Service Director at Werfenlife SA. today!

The service director will lead the service business and operations in a highly complex, specialized and diverse environment.

The service director will be in charge of agreeing, leading and executing the service vision and strategy, grasping business opportunities, adapting the service organization to the strategic challenges of the knowledge driven economy and achieving operational excellence.

Key Accountabilities

• Develop and sustain a healthy service business:
  • Great coordination with sales and product management.
  • Commitment and delivery of value from the technicians.
  • Innovate, persuing better efficiency using digital strategies.
• Define, agree, communicate, and achieve service objectives.
• Foster definition and implementation of value-added services.
• Minimaze Service costs and increase productivity
• Accountable for the service operations performance in the field.
• Ensures customer experience, including feedback, recovery of service and preventive actions.
• Nurture and facilitate adherence to the core values of Werfen Life:
  • Integrity: Respect for people, honesty, and humility.
  • Leadership & Management: Innovation and teamwork.
• Ensure adoption of Quality and Regulatory policies.
• Monitors performance of process directly impacting operations: FSE training, part delivery supply, FSE stock definition…

Networking/Key relationships

• Good communication with sales and business lines
• Good communication with Werfen IT department.
• Nurture and facilitate strong commitment and leadership within her/his team leaders and technicians.

Minimum Knowledge & Experience required for the position:

• Minimum of 5 years of work experience in a department or division delivering technical service and/or applications support, preferable within healthcare sector.
• Former studies: Bachelor related to technical knowledge or industrial organization E.g. Electronics engineering, Industrial Engineering, IT Engineering, Physics, Telecommunications, or equivalent experience.
• Experience in business analytics and understand business and operations underlying data structure.
• Language fluency:
  • Fluent English is mandatory both oral & written.
  • Spanish

Management has the discretion of substituting relevant work experience for a degree and /or making exceptions to the years of experience requirement.

Skills & Capabilities:

• Good leadership and motivational skills.
• High degree of autonomy and proactivity.
• Understands information systems & business flows.
• Strong analytical skills
• Must be able to combine flexible and open-minded attitude, with the ability to influence and impact in the organization.
• Oriented both to results and to build meaningful relationships.
• It’s oriented to customer needs.
• Focuse on eficency
• Leadership in managing a large workforce.

Up to 25% of the time, including international.

People Manager Core Competencies:

Building Talent
Planning and supporting the development of individuals’ knowledge, skills, and abilities so that they can fulfill current or future job responsibilities more effectively.

Customer Focus
Ensuring that the internal or external customer’s perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities; crafting and implementing service practices that meet customers’ and own organization’s needs; promoting and operationalizing customer service as a value.

Decision Making
Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.

Driving for Results
Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.

Driving Innovation
Creating an environment (culture) that inspires people to generate novel solutions with measurable value for existing and potential customers (internal or external); encouraging experimentation with new ways to solve work problems and seize opportunities that result in unique and differentiated solutions.

Emotional Intelligence Essentials
Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others’ emotions and behavior; leveraging insights to effectively manage own responses so that one’s behavior matches one’s values and delivers intended results.

People Manager Accountabilities:

Effectively carries out the expectations of Werfen People Managers as defined in Werfen’s Role of the Manager program. Among others this includes maintaining regular, at minimum once a month, and transparent communication with the team through effective use of formal one-on-one meetings with direct reports and team meets. Managing performance issues and conflict proactively; uses judgement in consulting with department leadership and Human Resources. Responsibility for the team´s compliance in terms of training, and fulfilment of their tasks and objectives as well as onboarding of new employees and development of the existing team.

Job Summary The service director will lead the service business and operations in a highly complex, specialized and...

OverviewWerfen Werfen, founded in 1966, is a worldwide developer, manufacturer and distributor of specialized diagnostic...

Senior Software Development Engineer in Test, Digital Solutions

OverviewWerfen Werfen, founded in 1966, is a worldwide developer, manufacturer and distributor of specialized diagnostic...

Benefits of working as a Service Director in Barcelona:

● Learning opportunities
● Advancement opportunities
● Attractive package