Business Analyst (Technology Business Management)

UNICEF works in some of the world's toughest places, to reach the world's most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone. And we never give up. For every child, a connected world. UNICEF is going through an exciting digital transformation that will influence the work across the organization. We are looking for dynamic, innovative professionals to drive the transformation and play a key role in shaping the way forward. The overarching strategic goal of UNICEF's Information and Communication Technology Division (ICTD) is to transform and build partnerships with our stakeholders to successfully implement UNICEF programmes globally through innovative technology-enabled solutions. The ICT Strategy with focus on increasing productivity, programme effectiveness and ICT-enabled innovation necessitates realignment of the ICT function in UNICEF to transform and build partnerships to successfully implement UNICEF programmes globally using innovative, technology-enabled solutions for better outcomes for children. Implementation of a Technology Business Management (TBM) program will position the ICT management with the insights to manage and communicate across UNICEF the cost, performance, and value of Information and Communication Technology services. How can you make a difference? This position reports to the Chief of Operations at the P-5 level and supervises the Senior Budget and Administrative Associate at the G-7 level. This position may also oversee the work of consultants. Key responsibilities:Technical Discovery and Requirements GatheringProvide Technology Business Management support and expertise, undertake technical discovery and inventory of data sources for financial and technology-focused metrics, indicators, etc. Engage with the ICT internal technical teams to analyze existing tools, products, services and organizationInteract with a diverse set of stakeholders (key managers and staff from IT, Finance and the Business) to elicit, analyze and document business requirementsWork with limited supervision to document and manage reporting or other non-technical functional requirements and interpret the requirements into technical deliverablesFacilitate working sessions and coordinate with stakeholders to refine implementation plans and schedulesImplementing and Maintaining Cost Model for Technology Business ManagementSupport development, implementation and maintenance the Total Cost of Ownership model for ICTD, acting as the principal liaison between Business Technology and Finance to accomplish this multi-year initiativeImport, transform, and rationalize data from systems of record such as General Ledger, Fixed Assets, Program Portfolio Management, Asset Management, Centralized Application Repository, etc. Propose and validate cost allocation methodologies. Provide visibility into planned, actual, and forecasted spend. Drive stakeholder accountability, and react with quick, accurate Technology Business Management data adjustments as the business needs change. Support IT Investment financial planning and implementationSupport IT Governance, budget planning, and process improvementProvide analysis and reporting on portfolio data and metricsSupport definition of requirements for enterprise architecture, project portfolio and IT service management functionality, identify data gaps and propose process improvementsInteract with leaders across IT to ensure transparent, timely and accurate completion of cost management and metrics deliverablesCollaborate with Business Intelligence team on reports configuration and design, enhancements and user testingMaintain the Chief Information Officer scorecard (metrics dashboard) by collecting, consolidating and reporting key IT metrics and benchmark dataDocumentation, Knowledge Management, TrainingPromote good practices, draft Technology Business Management program guidance, maintain knowledge repositoryParticipate in division-wide meetings addressing issues of direct impact on the costing modelsMaintain client's approach and promote successesStrategically Lead, Supervise, Develop, and Empower Staff under SupervisionPromotes culture of performance management, providing timely guidance, feedback and support to supervisees. Monitors work progress and ensures results are achieved according to schedule and performance standards. Promotes a team environment of staff well-being, accessibility and inclusion. Develops work plans and targets based on strategic division and