EU - Senior Support Engineer - Barcelona-onsite - European Goverments

EU - Senior Support Engineer – Barcelona-onsite - European Goverments
Barcelona
Barcelona, Catalonia, ES

1. Description of tasks.

- Provision of ICT Service Desk first line support on Engineering Software client platform at F4E for incidents and requests from technical end-users (CAD, Analysis and Metrology).

- Provision of user workplace support services: o Hardware: management of workstations, laptops and peripherals o Software: installation and configuration of engineering software, and overall end-user support.

- Application support.

- Collaboration and provision of support to the day-to-day operations of the DT Unit.

- Provision of user support to other IT technologies F4E might set-up during the execution of the contract.

2. Requirements.

- University degree in computer science or related field.

- Minimum of 3 years of experience in performing tasks covering the technical areas below.

- Experience in an IT environment dealing with Engineering Software.

- Deep knowledge in the following technical areas: o Microsoft Windows technologies; o Hardware (workstations and laptops); o Configuration, administration and support ofworkstations, laptops and other shared resources in a network environment; o Useradministration, including aspects related to platform image creation and deployment, maintenance and updating, security and confidentiality.

- Good organizational and problem solving skills.

- Ability to work both autonomously and in a team.

- Ability to focus on priorities and organize work as well as to deliver on time to agreed standards.

- Service-oriented attitude.

- Excellent English oral and written communication skills, ability to interact effectively with Fusion for Energy representatives.

3. Advantageous criteria Knowledge of any of the following areas.

- Administration and support of engineering software (for example: CATIA, ANSYS, MATLAB, Python).

- Skills on Technical Data Management, administration and support of a PDM/PLM system.

- Linux administration.

- HPC for numerical analysis.

4. Delivery of service.

- Place: Fusion for Energy premises in Barcelona.

- During normal working hours.