Client Manager [EZ]

Ipsos, leading market research multinational company with over 15, 000 employees in more than 90 countries, needs to hire as soon as possible in their working center in Madrid:CLIENT MANAGER INNOVATIONThe Client Manager position will provide the right candidate with the opportunity to work with top clients in Spain. We are looking for a Client Manager who has strong analytic and organizational skills. This role requires delivering great analysis with excellence and employing curiosity and creativity in learning and problem solving. Client Orientation:* Develop knowledge of Ipsos Offer* Manage the relationship with clients assigned, oriented to develop and retain the relationship, aiming to increase the value of the client for Ipsos. * Foster team's relationship with clients. * Responsible for maintaining and actively promote new opportunities with existing and new clients. * Ensure quality, satisfaction and communication with the client at all stages of the projects under their responsibility. * Make proposals of the assigned projects, with the support of the Client Service Director depending on the complexity and type of client. * Ensure client profitability under its responsibility by tracking TO, GM and number of charged hours. Processes:* Management communication projects* Responsible for planning and organization, in collaboration with the technical team, the assigned projects. * Establish guidelines for preparation of reports to ensure that they answer the research objectives. * Be able to tell insightful stories from data, creating actionable recommendations* Generate recommendations focused on data, adopting a Problem Solving Approach* Perform the analysis, conclusions and client presentations. * Propose actions and provide solutions to the difficulties that arise. * Coordinate with the international teams if the client or project requires it. The successful candidate will. . . * Have strong experience managing research projects of innovation. Have experience in projects management for the service sector (bank services, technology, insurance services. . . ) will be desirable. Have strong experience with quantitative research across a range of methodologies ad hoc research. * Be fluent in Spanish is mandatory. * Be proficient in English. * Be able to build strong relationships with clients. * Have excellent communication skills - tailored to suit the individual audience, including presentations. * Have strong project management skills, including a drive to deliver excellent quality of both insight and data accuracy. * Have excellent people management skills, including the ability to coach and motivate others and to work with a variety of people in a team setting. * Be able to demonstrate business acumen and leadership.