IT Support Engineer

Wherever you’re based and whatever your role at TMF Group, one thing’s for certain: you’ll be part of a truly diverse, global business and benefit from the many advantages that brings. Already Applied? Update your details, view your applicationand progress>> Login Job search Already Applied? Update your details, view your applicationand progress>> Login Job search e. g. "Administrator, Melbourne" Refine search Work Type Full time 1 Intern 1 Locations Madrid, Spain 1 Categories Information Technology 1 Apply now Job no: 571496 Work type: Full time, Intern Location: Madrid, Spain Categories: Information Technology Office Location: MadridTMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. We provide legal, financial and employee administration through TMF Group’s teams in 120 offices. Job Purpose:TMF’s Technology team is a diverse group of professionals specialized in different technologies. Workplace IT Engineers is where all these technologies meet to provide flawless IT Service to our offices. The ideal candidate for this role is a customer-oriented IT Professional with a broad understanding of the technologies used within TMF. The Workplace IT Engineer will be working closely with the internal customers ensuring the technology is working well while participating in various global projects and initiatives. Key Responsibilities:Fast and efficient management of the ITSM support queue Supporting end-user hardware throughout their life cycle, including laptops, monitors, peripherals, printers, scanners, conferencing equipment, and corporate-owned mobile devices. Supporting end-users by providing guidance, education, and the smooth resolution of their technical requests. Educating end users on TMF tools and best practices and arranging 1:1 or group training sessions, ensuring end-user awareness and efficiency in utilizing TMF technology solutions. ISO/ISAE report generation and managementAssisting (smart hands) in support of the network and server equipment within the office wherever operations or engineering teams are not present. Technical ownership of all local applications, including SaaS and DC-hosted applications. Ensuring the HAM portal and Application Portfolio Portal are fully updated with the most recent accurate data. Communicating with office users and local management on behalf of Global Technology ServicesCommunicating with local vendors on behalf of TMF for the technology services the vendor provides. Highlight any risks to the management and work on their quick resolution Highlight any GTS-related service improvement opportunities to the line managerBudget-conscious and highlight any saving opportunities to the line managerPartaking in local office projects such as renovations and moves for all IT infrastructure tasks. Any other technology tasks not limited to the above, requested by the management. Key Requirements:1-5 years of experience with end user support. A service mindset/attitude ITIL knowledge is a must, ITIL certification is a plusTechnologically rounded with a high-level understanding of the different branches of IT. Organized, detail oriented and customer centric mentality. Managing and troubleshooting software and hardware problems with windows client machinesFair understanding of Active Directory, OU’s, and Security groups, DNS, DHCP, Backups, VPNGood understanding of file sharing and sharing permissionsKnowledgeable and understand the ITIL terminologies and best practicesCan-do and positive attitude, a team player who knows how to engage other teams to get things done. Communicate effectively with internal and external stakeholders. Mindful and willing to work in a multicultural, inclusive organization spanning the different time zonesSecurity-oriented and vigilant of any risks, vulnerabilities, and threats, avoiding any non-conformities with any of our security standards and controlsThink beyond the silos and deliver overall outcomes for the technology teams. Willing to operate out of the comfort zone and make effective changes. LOCAL BENEFITS:Flexible ScheduleMedical InsuranceFlexible Payment Plan40% remoteBirthday leaveInternational & Dynamic environmentAdvertised: 03 Apr 2024 Romance Daylight TimeApplications close: 30 Jun 2024 Romance Daylight Time