Product Support Specialist

About Speexx

Speexx is the #1 platform for people development. Combining cutting-edge AI technology with world-class coaches, Speexx delivers digital business coaching and language training services for global workforces. Since 2012, Speexx has helped over 1500 global clients level up their organization’s professional development and has received over 200 prestigious accolades from the likes of G2, Fosway, and Brandon Hall for our best-in-class product. Speexx is building the future of learning and development, and this is only the beginning.

About the Role:

Now, as we grow, we are searching for a new Product Support Specialist to join the product department, working in the German business unit. This person will collaborate closely with our product managers, developers, and QA team to ensure our platform runs flawlessly. This is an exciting opportunity to grow with a truly global, dynamic team and have a positive impact on the L&D tech industry from day one.

What You’ll Do:

• Troubleshoot Platform Issues: Act as the problem-solving expert for technical and usability issues for our internal support teams.
• Identify and Implement Solutions: Collaborate with product managers, developers, and QA team members to analyze reported issues, propose effective solutions, and oversee their implementation to enhance the platform's functionality and performance.
• Quality Assurance: Assist in testing new features and updates to ensure they meet quality standards and are free of bugs or errors before deployment, test case execution, and regression testing to maintain a high level of product reliability and usability.

What We Look For:

• First professional experience post university, preferably in a SaaS, software or digital environment
• Pragmatic, focused, and detailed approach to problem solving
• Strong communication skills both written and verbal
• A team player, succeed-together mentality
• Experience using software and tools such as Excel, Jira, and Confluence
• Educational background in computer science, IT, product management or similar
• Excellent English skills, other languages a plus
• Living in Munich, with the possibility to work from the office in a hybrid model

Your Benefits:

At Speexx, we’re all about empowering people. That includes YOU! Working at Speexx, you can expect:

Flexible Working Hours: We don't believe that a rigid 9 am - 5 pm is the right path to a great work-life balance, so we give you the flexibility to do your best work in a way that works for you and your team.

Hybrid Office Models: Sometimes you need to work from home, take care of a family member, or just have a change of scenery. That's why we offer flexible hybrid arrangements.

International Team: You will be working in a highly multicultural, agile environment with team members from office locations around the world, including Munich, Madrid, Pavia, Rome, Paris, and Shanghai.

Culture of Learning: Take a deep dive into our Speexx Academy, participate in our global mentoring program, internal workshops or third-party training.

Award-winning Language Training: Learn a new language or level up existing skills with our Speexx platform. Your friends and family can also receive a discount on our world-class language training.

Wellbeing Initiatives: Take advantage of a discounted Urban Sports Club membership, free yoga classes in the Munich office, and 30 days of vacation & public holidays (including Christmas Eve & New Year’s Eve).

Mobility Budget: Cash in a 60€ monthly commuting budget for regional trains, city transport, bicycle costs and more.

Pension Support: Receive a 15% salary match to your German retirement account (bAV)

Our Hiring Adjustments & Experiences:

At Speexx, we are searching for individuals with varied skill sets, backgrounds, and experiences that can help enrich our culture even further. Even if you don't meet every requirement, we still encourage you to apply. Don't let the confidence gap or imposture syndrome hold you back from shining!

Just like our personalized learning solutions, our recruitment is not one-size-fits-all. Please let us know if you need any adjustments throughout the hiring process! We are looking forward to hearing from you!

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