Broadcast Customer Service Booking Manager

Broadcast Customer Service Booking ManagerBROADCAST CUSTOMER SERVICES BOOKING MANAGEREurovision Services is currently seeking to hire a Customer Services Booking Manager. ABOUT THE ES GLOBAL OPERATIONS & ENGINEERING TEAMThe ES Global Operations & Engineering team is the central point of contact for all customers receiving operational services from Eurovision Services. The team coordinates and manages the requirements and delivery of operational services for all events, including transmissions and media services between customers (e. g. media organisations, sport federations and event organisers). The ES Global Operations & Engineering Team is responsible for delivering high-quality services, achieving ambitious operational objectives, implementing reliable solutions to provide outstanding value and services for our customers while optimising costs to improve our bottom line. The Customer Services & Planning (CSP) Team plays a key role in the management of ES clients. They are the principal point of contact for clients booking services from ES. The team is in constant contact with clients and will always seek to rapidly and reliably deliver the best value for money services to all clients working with ES. PRINCIPAL RESPONSIBILITIES OF THIS POSITIONAs Customer Services Booking Manager you will:Be the first point of contact for clients and partners, Ensure continuity of services and coordination of all standard broadcast solutions within sports, news and other types of events, Be responsible to make sure the service delivery is focused on an outstanding customer experience and journey, React and respond to incidents and handle the client’s communication in a well-coordinated manner, Coordinate with the client during outages and planned changes for transmissions, Work in close collaboration across internal teams to produce reports for clients, Oversee the management of resources on the Eurovision Global Network and allocate resources accordingly, Use ES internal resources in the most optimal manner, Be accountable for the usage of external occasional resources in the most reasonable manner possible, Contribute proactively to improve ES client’s customer satisfaction. YOUR SKILLS AND EXPERIENCEThe successful candidate needs to have:Some years of experience in customer services, Relevant experience in the field of broadcasting or telecom operations, Knowledge and understanding of broadcasting and telecom technology (basic concepts), Excellent customer service approach and attitude (e. g. empathetic, adaptable, patient), Excellent communication skills in English, Excellent team player and positive attitude, International exposure, with experience working in multicultural environments, ADDED VALUEKnowledge of transmission technologies (satellite and fibre) basic concepts, Some years of experience working on broadcast sport and news events, Work experience in the field of engineering, IT or other technical aspects of broadcasting, Ideally have experience previously working in an operational role, Practical project management experience, Communication skills in French and any other language would be an asset. ONCE ON BOARD YOU WILLBe part of an outstanding multicultural and international team, Get involved in Tier-1 media projects with impact and visibility, EDUCATIONUniversity (Master or Bachelor) degree. BENEFITS AND PERKSCompetitive salary and benefits28 working days of vacation for all employeesA flexible 40-hour working week for work-life balanceRecognition bonus systemPersonal incentive planPrivate health insuranceCompany pension fundTicket restaurant cardPublic transport cardSponsored gym membershipChoose your own laptop backpackStart-up culture but with a consolidated business behind itA multi-cultural environment, made up of a dynamic and international team. ABOUT EUROVISION SERVICESGreat events don't happen by accident. Event organisers, media organisations and sport federations need adaptable, end-to-end solutions to produce, distribute and personalise content for the right audiences, at the right time, in the right format. We aim to be the first-choice media services provider to customers by providing new, better and different ways to simply, efficiently and seamlessly access and deliver content and services. Our service portfolio is designed to offer the agility and ability to enhance and adapt content to the needs of all digital platforms. But what really sets us apart is that we see the bigger picture. We are in a unique position to understand the needs and challenges our customers face. That’s why we guarantee to maximise their content value while leaving them free to focus on every other aspect of running the most successful event possible. We are Eurovision Services. We deliver excellence in everything we do, to leave others free to focus on what really matters – creating truly amazing experiences. Eurovision Services is the top service provider for media organizations and sports federations around the world. We enable clients to maximize their content value by producing and delivering sport, news and culture/entertainment content to the right audiences at the right time. Coworkers 220 Events Management - Madrid Broadcast Customer Service Booking Manager