Customer Success roles

At Amenitiz, we’re on a mission to democratise technology for independent hoteliers worldwide, from the bustling streets of Paris to the serene Uyuni Salt Flats in Bolivia.

Empowering over 12,000 hoteliers worldwide, we’re not just another SaaS scaleup - we’re revolutionising one of the world’s oldest industries. With over $50M raised from top-tier VCs backing disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we’ve been named a TravelTech Titan and one of Wired's hottest start-ups.

Starting in 2024 with a diverse team of 380+ across our Barcelona and Medellin offices, Amenitiz fosters a culture of positivity and personal development. Within our ranks, you’ll find enthusiastic individuals who thrive on ownership and collaboration.

Every day, we lead by example, putting client satisfaction first and fostering a culture of strong execution. We’re dedicated to making a positive impact wherever we go. Are you ready to take on a new challenge?

About the Customer Success roles: 

We are looking for Customer success specialists to join our amazing teams for the french market! Choose the role you're interested in exploring and apply now.

Customer Webdesign Specialist: As a Customer Web Design Specialist at Amenitiz, you guide our clients through the onboarding phase, which includes:

• Tailoring websites to their specific preferences.
• Offering advice on enhancing online visibility and maximising direct bookings.
• Ensuring their utmost satisfaction and seamless product adoption.

As a Customer WebDesign Specialist at Amenitiz, you will:

• Engage directly with our new customers, comprehensively understanding their requirements and translating them into the website building process (i.e. use of an internal tool), making sure to uphold commitments to time and quality.
• Deliver an exceptional customer experience throughout, accelerating their path to early success with their websites.
• Collaborate seamlessly with our Account Executives and Customer Onboarding teams, leveraging their expertise as needed.
• Establish effective connections with domain providers and webmasters to gather essential domain-related information.

About you:

• You are a native French speaker with proficiency in English (proficiency in other languages is a plus).
• Your strengths lie in excellent communication skills and a high level of empathy, allowing you to consistently see things from the customer's perspective.
• While your interests lies in graphic design, web design, or the tech environment, your unwavering commitment is always centered on the customer service. Bonus points if you have prior experience in customer-facing roles.
• Your inherent qualities include exceptional organizational skills and the ability to work independently in planning and executing your tasks.
• You are driven to excel and thrive in a fast-paced environment.
• Challenges and unexpected changes ignite your determination to find optimal solutions.
• Your dedication to achieving your best results is matched by your enthusiasm for teamwork and your readiness to contribute to team goals.

Customer Onboarding Specialist:

As a Customer Onboarding Specialist at Amenitiz you will:

• Be part of an amazing team of people, working closely with your team leader, and delivering the best service possible to hoteliers and property owners.
• As the next in line after the sale, you will have a direct impact on ensuring client acquisition, by showing and demonstrating the value of Amenitiz for their businesses.
• You will use great product knowledge, pedagogy & empathy skills to ensure client retention and make sure Amenitiz will be the last tool they need !
• You will have a direct impact on customer satisfaction & product adoption, by building great trust and show your expertise of the industry.
• Make sure clients know how to use Amenitiz and help them become product experts themselves.
• Build solid relationships with our customers to limit the churn rate by setting them up for success.
• Ensure optimal use of the solution and look for opportunities to increase revenue per customer by offering relevant cross-selling solutions.

About you:

• You have outstanding communication skills, both spoken and written, in French and English.
• You have at least some previous experience in a customer-facing role, handling direct communications with them.
• You are a solution finder rather than a problem solver.
• You have strong customer orientation and the ability to adapt to each client to provide a personalised experience.
• Empathy is one of your strongest abilities, you are able to put yourself in the customers’ shoes and actively handle their requests.
• Excellent organisation and coordination skills, you are not afraid to think outside the box for solutions.

 

 

It sounds fantastic, but why Amenitiz?

We are building a great product: Managing and streamlining processes in the hospitality industry can be challenging for independent hoteliers, especially when it comes to handling reservations (overbookings) and reducing online travel agencies' (OTAs) fees. We’ve built an all-in-one platform that provides property owners with everything they need to attract guests, handle bookings, grow revenue, and craft exceptional guest experiences as simply and easily as you can imagine. Some of our favorite perks include…

- Extensive medical, and wellness coverage to ensure you’re feeling great physically and mentally.

- We provide Stock Options that ensure you have ownership in our success.

- Our beautiful and spacious office is located right in the heart of Barcelona (Ronda de Sant Pere). Daily fruits, Tuesday breakfasts, Thursday after-office, Gym, and everyday sunshine and views at the rooftop.

- We do monthly team-building activities. From sailing the Mediterranean Sea and shows like Cirque du Soleil, to poetry, cooking, or magic workshops.

- Forget about waiting till the end of the month to get paid. Access your salary any day you want!

- Flexible remuneration: enjoy saving on restaurants, kindergarten, transport, and training.

- Energetic, fast-growing, and international environment (35+ nationalities).

- Eager to be inspired and learn? We will buy ANY book you want, while also having a deep library with amazing knowledge to trigger your growth.

- Positive impact on the world: .

With backing from investors such as Eight Roads, Point 9, Chalfen Ventures, Backed & Otium Capital, and having raised a $30M series A, we’re scaling our 10'000 hotelier portfolio, going deep on each of our five main markets, and more than anything, having a ton of fun, creating impact, and learnings along the way.

If this sounds like the right role for you and you want to be part of a fast growing company with a lot of opportunities then please apply today!