Hozpitality - Assistant Front Office Manager - Franchised

Job Number 24051612
Job Category Rooms & Guest Services Operations
Location Four Points by Sheraton Barcelona Diagonal, Avenida Diagonal 161-163, Barcelona, Barcelona, Spain VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management Additional Information: This hotel is owned and operated by an independent franchisee, Amrey Promocions Inmobiliaries. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Job Description: In the nerve center of Barcelona, where new technology companies join the young neighborhood of Poblenou, you will find the Four Points by Sheraton Barcelona Diagonal hotel, with 154 rooms, 12 floors, our fantastic Gastro Corner restaurant, where you can live the experience of our Mediterranean cuisine, along with the best local beer, with three multifunctional rooms and above all our magnificent staff who want to enjoy every day with clients and their colleagues, because for us the most important thing is the connections between people. And we want YOU to be part of our family, take us one step further and share your vision by joining us to ensure success. Why choose our hotel? Because it is the best place to launch your career, with us you will be side by side with all departments and you will learn from them what will help you achieve success. We are a group of people with enthusiasm, an entrepreneurial spirit and the same objective, to enjoy our work. We are looking for a FO manager assistant to help manage our reception area, ensure visitors receive a friendly welcome, also coordinate all reception activities, including calls, reservations, customer services. As the 2nd Head of Reception, you must combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can efficiently deal with complaints and has a strong approach to customer service. Job Requirements:
• Demonstrable work experience as a shift leader or supervisor for a minimum of 2 years.
• Mastery of the Opera hotel management system
• Excellent customer service skills
• Know how to work under pressure
• Proficiency in English and Spanish (oral and written). A third language will be valued
• Proficiency in MS Office (especially Word and Excel)
• Knowledge of the tools that Marriott uses on a daily basis
• Excellent communication skills and people skills
• Great organizational and multitasking skills
• Problem solving skills This company is an equal opportunity employer. frnch1