FREELANCE SECRETARÍA TÉCNICA

Working at egg isn’t just a job. It’s about making compelling and inspiring experiences for our clients and their audiences.

We work hard to create the magic. But we know how to have fun too. And it beats being just another cog in a faceless machine.

Bring your authentic self

At egg  we care about each other as much as we care about our customers and our business. We celebrate uniqueness and are proud of the glorious human mosaic that is  egg . And we’re always on the lookout for fresh talent and friendly faces to enrich and expand our team.

Which brings us to you.

You’re passionate about events and get a thrill out of exceeding clients’ expectations. You love working with people and it’s mutual because people love working with you. You’re personable and approachable with fantastic listening skills, but you’re also a planner with ninja-level organizational abilities and a knack for managing multiple priorities and deadlines.

What you’ll be doing

Pre-event support

• Set up and manage online registration platforms
• Handle attendee inquiries and support through email, phone, and chat
• Ensure accurate data entry and maintenance of attendee information in databases
• Draft and send out invitations, confirmations, reminders, and event updates
• Serve as the main point of contact for delegates, providing timely and professional responses
• Support travel, accommodation, and transportation for delegates as needed, along with the project manager and logistics team
• Prepare and distribute event materials, such as badges, itineraries, and welcome packs

On-Site Event Support  

• Oversee the registration desk and manage delegate check-in processes
  
• Provide assistance to delegates during the event, resolving any issues that arise
  
• Coordinate with event staff and volunteers to ensure a smooth delegate experience and that all attendees needs are met on-site.

Post-event

• Collect and analyze delegate feedback to improve future events.
  
• Manage post-event communications, including thank-you notes and follow-up surveys.
  
• Prepare reports on delegate attendance, engagement, and feedback for internal review

Must haves

• Organizational Skills: Ability to manage multiple tasks and deadlines efficiently.
• Communication Skills: Excellent verbal and written communication abilities in English and Spanish
• Attention to Detail: High level of accuracy in managing delegate information and logistics.
• Customer Service: Strong interpersonal skills and a customer-focused approach.
• Technical Proficiency: Experience with event management software like Cvent and databases on excel.
• Problem-Solving: Ability to quickly address and resolve attendee issues.
• Team Collaboration: Ability to work effectively with various teams and stakeholders
• Previous Experience: At least 2-3 years of experience in event management or a related field such as hospitality and travel

Nice to haves

• A degree in Event Management, Hospitality, Marketing, or a related discipline is preferred
• Fluency in additional languages (besides English and Spanish)

What we bring to the table

• A dynamic and inclusive company culture where we work really hard to have the right people doing the right job. (We’ve been known to swap or create jobs in the past to make sure everyone is in their career sweet spot.)
• Creative and brilliant colleagues
• Long-term partnership opportunities

The most important bit

At egg , everyone’s ideas and perspectives are welcomed and encouraged. We’re constantly striving to do better and be better: we give each other feedback regularly, not just top-down from leadership, but bottom-up and sideways too! Accountability is key: it’s okay to make mistakes as long as we own and learn from them. People who thrive at egg have a deep curiosity to keep improving, learning and coaching others.

Our nest is made up of people from all walks of life and from different social and cultural backgrounds. We firmly believe that diversity is not just a buzzword but a fundamental strength that fuels innovation, creativity, and excellence. We are proud to welcome applications from individuals of all genders, including those who identify as transgender or non-binary, as well as from BIPOC communities, members of LGBTQ2S+ communities, and people with visible and non-visible disabilities.

Additionally, as an ESG (Environmental, Social, and Governance) driven company, we actively work to make a positive impact on our planet and society. By joining our team, you will become part of a progressive organization that strives for ESG excellence and you will help us building a brighter future for everyone!