Head of Restaurants & Bars

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! 

Job Description

What you’ll do

We are looking for an experienced Head of Bars & Restaurants to join the pre-opening team at SLS Barcelona. Under the guidance of the Director of Food & Beverage, the Head of Bars & Restaurants directs the operations of all the Food & Beverage outlets within the hotel. The Head of Bars & Restaurants assures the hotel service is true to the SLS brand by fostering a team culture in which its members feel empowered to make decisions and take responsibility for their workload and professional development. 

• Ensures high-quality service that meets guest needs promptly and courteously, maximizing satisfaction and encouraging return visits. Regularly assess guest satisfaction levels and implement strategies to exceed expectations. 

• Ensures that regular, on-going communication occurs in all restaurants and bars. 

• Defines service standards and lead the team to consistently meet them. Provides training and guidance to the team on how to deliver the service. 

• Contributes to the hiring process, conduct performance appraisals, and make personnel-related decisions. 

• Tracks and control team productivity and operational expenses to ensure profitability. 

• Ensures that food and beverage products are of the highest quality and presented effectively. 

• Supports the Director of Food and Beverage in various administrative tasks, including departmental reports and strategic planning. 

• Establishes clear expectations and holds the food and beverage team accountable for exemplifying desired service standards. 

• Implements and enforces cash and payment control policies within food & beverage areas, ensuring compliance among staff. 

• Facilitates the integration of new hires into the department through orientation programs and tailored training initiatives to enable successful job performance. 

• Focuses on the operational area of the department, being 70% of the work related to operations. 

Qualifications

What we are looking for...

• Degree with emphasis in Hospitality/Restaurants management. 

• +4 years experience in hospitality within hotels/restaurants with high volume of food & beverage operations in a management role. 

• Knowledge of local market will be a plus. 

• Proven team leader with a high level of energy and motivation with a proven track record of living the company's values. 

• Proficient knowledge of computer systems such as: Microsoft Word, Excel & Outlook is required 

• Ability to multitask, work in a fast-paced environment and have a high level attention to detail 

• Excellent verbal and written communication skills. Fluent in Spanish and English. 

• You make people feel good - your team, guests and colleagues alike. You make a positive impact. 

• You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them. 

• You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. 

• You take ownership of important issues, solve problems, and make effective decisions. 

• You learn quickly and adapt to SLS’s unique culture. 

• You are humble and open to ideas. We leave our ego at the door and help get things done. 

• You’re up for doing things differently and trying (almost) everything once. 

• You want to be part of a team that works hard, supports each other and has fun along the way. 

Additional Information

What's in it for you... 

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. 

• The chance to challenge the norm and work in an environment that is both creative and rewarding. 

• Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. 

• A competitive package and plenty of opportunity for development. 

• Excellent discounts across the entire Ennismore family of brands. 

SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.