New Balance NA - Chat agent - USCanada markets

Our Client

New Balance believes that we are born to move and they are committed to offering the best innovative products that combine function and fashion performance and style. Each international team member plays an important part in supporting the company to share these values with our customers worldwide. We are looking for extraordinary people to join our team immerse themselves in the brand and deliver a firstclass service to our customers.

We Care: Passionate about Customer Support with a drive to achieve and exceed targets to achieve a highquality level of consumer service.

Were Curious: Proactive approach to problemsolving and a can do attitude.

We Achieve Together: Strong teamwork ethic contributing to personal and team targets/SLA while working on personnel targets.

Tasks

What will you be doing

• Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way
• You can put yourself in our customers shoes analyze their problems and offer them individual solutions
• Offering an omnichannel service to our consumers via telephone email chat and social media
• Developing a sound understanding of the products and services offered by our client
• Becoming an expert on all things New Balance
• Embrace our company values and act as a brand ambassador

Requirements

What skills & experience will you bring to us

A fluent level of English with exceptional grammar and spelling skills

• A genuine passion for delivering outstanding customer service
• Ability to deal with sensitive calls with empathy
• Strong administrative skills with a keen eye for detail
• A professional outlook and proactive approach to problem solving

Benefits

What do we offer

• Start date: May 07th
• Contract: Temporary 3 months (1month probation period) with the possibility to extend
• Part time: (35 hours/week)
• Working days/Hours: Rotative schedule between Monday and Sunday between 3pm and 12pm
• Salary: 16153.84 gross/year
• Incentives: Monthly incentives for best QA/productivity
• Holidays: 24 calendar days per year
• Paid bank holidays 1 extra day in lieu
• Hybrid model: 3 days per month from the office / training / events / meetings / rest from home
• Training: 8 days from the office from 3pm to 10pm
• Office location: Barcelona (La Sagrera)

Other Benefits:

• Bestinclass people engagement activities and programs
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a highgrowth environment
• Employee Assistance Program Free confidential and impartial guidance and support
• Employee Benefits Club a wide range of exclusive perks and rewards as a valued member of our organisation
• New Balance online discounts 30% off
• Option to signup for Discounted Private Health Insurance
• Referral Program Bring a friend and get a referral bonus.
• Access to LinkedIn specialised training & courses .

Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailormade to the needs ofourdiverse markets. We focus on customer service sales and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace celebrating diversity in all forms including gender race religion disabilities and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the start of their journey within CPM.

#wecare#wearecurious#weachievetogether