Supply Chain Coordinator

If you like change, change to us

NORMA Group is an international market and technology leader in advanced and standardized joining and fluid-handling technology with a focus on Water Management, Industry Applications, and Mobility & New Energy. High customer satisfaction is the foundation of our success. A reliable supply chain is a critical component for satisfied customers who trust the brand, and can be a competitive advantage in the marketplace. As we continue to grow, we are seeking a dedicated and proactive Supply Chain Coordinator to join our Water Management team in the EMEA region.

Position: Customer Service Representative – EMEA Water Management

As a Supply Chain Coordinator you will play a critical role in ensuring the smooth flow of products and services within the supply chain in our Barcelona location. Your responsibilities will encompass important aspects of our business, including order management, supplier collaboration and inventory control.

About your position:

Order Management

• Process customer orders and ensure timely delivery of goods
• Coordinate with internal and external teams (such as Sales, Warehousing, Suppliers) to meet customer demand and fundamental KPIs
• Monitor order status, organize and track shipments, and resolve any issues that may arise during the order fulfillment process
• Liaise with Customer Service to follow up on orders to suppliers and from customers

Supplier Management

• Collaborate closely with the Purchasing and Finance teams to select, onboard and manage suppliers
• Maintain strong relationships with existing suppliers and evaluate their performance regularly
• Resolve any supplier-related issues promptly to minimize disruptions
• Share any potential issues with the BD/Sales Team that may create disruptions
• Process purchase orders and ensure timely delivery of goods

Supplier Relationships

• Foster positive relationships with suppliers to enhance collaboration and mutual understanding
• Communicate effectively with suppliers regarding changes in demand, quality requirements, and delivery schedules
• Work together with suppliers to identify opportunities for process improvements and cost savings (Incoterms, packaging etc.)

Inventory Management

• Monitor inventory levels to prevent stockouts or excess inventory
• Optimize inventory turnover by implementing effective inventory control practices through our ERP system (D365)
• Create, maintain, update and follow up on individual SKUs’ safety stocks
• Coordinate with warehouse teams to ensure accurate stock counts and efficient storage

Data base maintenance & Internal coordination

• Create and maintain new items and existing items in our ERP system (D365)
• Align with Sales on any promotional activities
• Coordinate shipments from all regions with Logistics department

About your expertise:

Competencies & skills required

• Bachelor’s degree in Supply Chain Management, Business Administration, or a related field
• 3-5 years of experience in procurement, logistics, customer service or inventory management
• Strong analytical skills and attention to detail
• Excellent communication and negotiation abilities
• Proficiency in using supply chain software and tools
• English language at professional level is mandatory
• Spanish and other European languages will be a plus

Join our team and be part of a company that is committed to delivering supply chain excellence for our Water Management customers. Apply today to embark on a rewarding career with NORMA Group!

Contact for this position: Elisabet Llord  

Fijaciones Norma, SAU
C/ Narcís Monturiol, 116-118
08902, Hospitalet de Llobregat - BCN (Spain)