Weddings and Events Coordinator

Weddings and Events Coordinator
Barcelona
Barcelona, Catalonia, ES

Company Description

Our mission at Mercure Oxford Hawkwell House is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you will have:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world

And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your potential

Job Description

• Maintain complete knowledge of the following (to include but not limited to):

- All hotel features / services, hours of operation

- Hotel function space, entertainment options, menus and floral decoration options

- Hotel safety guidelines and evacuation plan

- Scheduled daily group activities

• Maintain high level of knowledge of competitors’ product

• Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure

• Liaise with banquet team to ensure correct set-up of function to meet clients’ needs

• Arrange site inspections for potential clients

• Promote positive relations with guests and attend to all requests expediently and courteously

• Acknowledge and handle guests’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management

• Follow-up with in-house events to ensure on-going service to the guest

• Develop professional relationships with key players in the designated Market segment to build business

• Maintain good relationships with counterparts at competing hotels

• Up-sell and promote hotel’s facilities and services at every available opportunity in order to maximize sales revenue

Qualifications

Skills / Qualities

Flexibility,

Responsive,

Service minded and guest oriented,

A thorough and methodical approach,

Ability to identify problems,

Attention to detail,

Dynamic,

Additional Information

Your experience and skills include:

Ability to work well under pressure in a fast paced environment

Ability to work cohesively and collectively as part of a team

Add diplomas/certifications required if needed

Must be eligible to live and work in the United Kingdom