After Sales Technician

Who We Are:

VEGA Chargers is a company specialising in the design and manufacturing of fast chargers (DC) for electric vehicles. At VEGA Chargers, we work tirelessly to create a more sustainable present and future in terms of mobility. To achieve this, we analyse our customers' needs and provide flexible and scalable charging solutions for electric vehicles. Our process starts from conceptualisation and design, leading to manufacturing and distribution. ⚡

What We Are Looking For:

We are seeking an experienced Technical Services professional who specialises in electric-vehicle chargers. We are looking for someone passionate about enhancing the client experience, contributing to error prevention, and collaborating closely with the Product and R&D team.

Your Responsibilities Will Include:

Technical Support and Assistance:

• Address customer inquiries, technical issues, and troubleshooting needs after a purchase, whether related to hardware, software, or electronic devices.
• Provide support via phone, email, chat, or other channels to resolve customer concerns.

Installation and Configuration:

• Install, configure, and update software and hardware according to customer or company needs.
• Ensure operating systems and applications are correctly installed and configured.

Preventive and Corrective Maintenance:

• Diagnose and repair defective equipment.
• Provide preventive maintenance to avoid malfunctions or failures.
• Perform on-site or remote technical services as needed.

User Training:

• Guide customers on proper product use and assist with common troubleshooting steps.

Incident Management:

• Log, classify, and track reported customer issues.
• Prioritise problems based on urgency and impact.

Monitoring and Analysis:

• Supervise the condition of equipment and systems to identify potential failures before they occur.
• Analyse recurring failure patterns to propose long-term solutions.

Documentation and Reporting:

• Maintain detailed records of service interventions and repairs.
• Create technical reports on equipment status and applied solutions.

Continuous Learning:

• Stay updated on new technologies, products, and industry trends in technical support.

Collaboration with Other Departments:

• Logistics: Manage replacement parts delivery, returns, and repaired product shipments.
• Product Development & Sales: Conduct surveys, collect customer feedback, and analyse it to identify product or service improvements.

Requirements

• Studies related to electrical or electronic engineering, mechatronics, automation, and industrial maintenance.
• Computer skills, such as configuring a Local Area Network (LAN), configuring network interfaces, etc. Knowledge of object-oriented programming languages such as Python or Java will be highly valued.
• Ability to interpret electrical diagrams and perform electrical troubleshooting.
• Ability to communicate effectively in both Spanish and English.
• Availability to travel sporadically.
• Proven experience in After-Sales Services.
• Hands-on experience with ticketing configuration and management.
• Familiarity with OCPP protocols.
• Passionate about enhancing the client experience and dedicated to error prevention.
• Proven ability to collaborate and communicate effectively with various internal departments.
• Strong analytical skills for reviewing and assessing potential clients.
• Proficient in conducting maintenance remotely.
• Alignment with the company's vision for creating a more sustainable future in terms of mobility.
• Future availability for on-call duties will be required.
• Demonstrates kindness and a positive attitude in interactions.

Nice to have

• Experience in the field of electric vehicle chargers.

Benefits:

• Coffee & Snacks ☕
• 22 days of holidays.
• Be part of a team where your opinion matters, contributing to innovative creations.

Selection process

• Initial call with People: learn more about VEGA Chargers and introduce yourself.
• Meeting with Jose (CPO) & Oriol (After Sales Manager).
• Job Offer.