Agente de Atención al Cliente con Alemán e Inglés

Who we are CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
Our company is actively seeking highly skilled and passionate customer service representatives to join our dynamic and fast-paced contact centres. We firmly believe in cultivating a diverse and inclusive workplace that embraces individuals with disabilities, enabling them to contribute their unique talents and perspectives. As part of our team, you will have the opportunity to thrive in a collaborative and supportive environment, where your dedication to exceptional customer service will be valued and recognized. We are particularly interested in individuals who possess a proven track record in delivering outstanding customer service, combined with a genuine passion for empathetically assisting others in resolving their inquiries and concerns. We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
We´re Curious: Proactive approach to problem-solving and a “can do” attitude.
We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets. What you’ll be doing?• Respond to customer inquiries through calls, email, and/or live chat, providing prompt and accurate solutions to their concerns and questions.
• Accurately enter and meticulously update customer information in our system, ensuring that all details are entered correctly and kept up-to-date.
• Collaborate effectively with other departments, fostering strong working relationships to ensure seamless coordination and quick resolution of customer issues.
• Maintain a positive and empathetic attitude when interacting with customers, actively listening to their needs and concerns, and striving to exceed their expectations.
• Assist with other customer service-related duties as needed, demonstrating flexibility and a willingness to go the extra mile to deliver exceptional service to our valued customers. What do we offer?• Competitive salary.
• Fully Paid Training that optimally prepares you for your job.
• Hybrid working model.
• 24 holiday days per year on a full-time basis.
• A friendly, international working environment full or career development opportunities
• Employee Assistance Program - Free, confidential, and impartial guidance and support.
• Option to sign-up for Discounted Private Health Insurance.
• Referral Program: Refer a Friend and get a Referral bonus.
• Access to specialised LinkedIn training courses.
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
• Best-in-class people engagement activities and programs.
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
• Location: Barcelona, Spain. CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM. #wecare #wearecurious #weachievetogether
REQUISITOS DESEADOS

What skills & experience you’ll bring to us?• Excellent verbal and written communication skills in German are essential, as well as proficiency in English
• Demonstrated ability to effectively solve problems with a keen eye for detail
• Capable of working autonomously and collaboratively as part of a team
• Prior experience in a customer-facing role is highly valued, and familiarity with customer service software is a definite advantage
• Candidates must possess a disability certificate of 33% or higher, or show evidence of being in the process of obtaining it