AI Engineer (Omni-Channel Agents & Automation)

❗️Please note that this role is office based for Valencia, Spain (RAS Valencia - Servicios Profesionales de Recursos Humanos).

❗️If you need to be relocated, we take care of the process.

Architect and deploy the next generation of conversational intelligence. You will build autonomous agents that live across voice, web chat, and messaging, ensuring they are fast, reliable, and deeply integrated into our business systems.

✅ Responsibilities:

• Agentic Architecture: Design multi-modal agent systems that leverage LLMs for reasoning, planning, and execution;


• Conversational Engineering: Build and optimize high-fidelity Voice (VUI) and Chat (CUI) interfaces, focusing on latency reduction and natural turn-taking;


• Workflow & Logic: Develop the "connective tissue" between AI agents and external APIs, databases, and CRMs to automate end-to-end business processes;


• RAG & Memory: Implement advanced Retrieval-Augmented Generation (RAG) and long-term memory systems to provide agents with accurate, contextual data.

✅ Requirements:

• Core Skills: Proficiency in Python or Node.js and experience with LLM frameworks (LangChain, LangGraph, or similar);


• Automation Mastery: Extensive experience with workflow orchestration (e.g., n8n, LangFlow, or Make);


• Voice & Chat Expertise: Familiarity with real-time voice protocols (WebSockets, WebRTC) and chat-interface deployment;


• Preferred Stack: Experience with Retell AI (Voice) and n8n is a significant plus but not a dealbreaker.Previous experience working in the iGaming industry.

✅ What We Offer:

🌴 23 days of paid vacation leave;

🏥 Six additional days of undocumented sick leaves;

🏥 Medical Insurance;

🥳 Birthdays, milestones and employee anniversaries celebrations;

🏢 Modern offices with snacks and all the essentials;

🎉 Social Club and more than 50 events per year;

🍳 Partial coverage of breakfasts and lunches;

💻 Learning and development opportunities and interesting, challenging tasks

✈️ Relocation package (tickets, staying in a hotel for up to 2 weeks, and visa relocation support for our employees and their family members);

📚 Opportunity to develop language skills, with partial compensation for the cost of English;

📈 Competitive remuneration level with annual review;

🤝 Teambuilding activities.