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Edelman is a voice synonymous with trust, reimagining a future where the currency of communication is action. Our culture thrives on three promises: boldness is possibility, empathy is progress, and curiosity is momentum.
At Edelman, we understand diversity, equity, inclusion and belonging (DEIB) transform our colleagues, our company, our clients, and our communities. We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration and belonging.
Edelman.ai is seeking a strategic and client-focused AI Success Partner to accelerate internal adoption of our proprietary AI tools and drive external growth of our AI Solutions with Edelman clients. As a key member of Edelman.ai, you will work at the intersection of commercial innovation, AI education, internal consulting, and sales enablement, helping shape the future of communications.
This role functions as an overlay account management and enablement position. Your primary "clients" will be Edelman’s internal client teams, and you will act as the quarterback for AI-driven innovation across our global portfolio.
Responsibilities:
- Internal Account Engagement & Enablement:
- Serve as the primary point of contact for client teams seeking AI integration support.
- Act as a trusted advisor to internal stakeholders on AI value, strategy, and best practices.
- Empower internal teams to effectively communicate, pitch, and implement the AI platform.
- Support internal teams in the full sales cycle of AI solutions to external clients.
- Co-create tailored sales and enablement materials in partnership with product marketing.
- Conduct initial scoping for advisory engagements and coordinate expert hand-offs.
- Support development of complex solution proposals with internal and client-facing stakeholders.
- Platform Adoption & Transformation:
- Manage Account-Based Transformation process milestones across internal clients.
- Drive usage and engagement of AI platforms across internal stakeholders.
- Translate platform and third-party tool capabilities to client work needs.
- Gather and share feedback from internal teams to influence product development.
- Partner with marketing, product, and advisory teams to ensure aligned messaging and toolkits.
Qualifications:
- Experience:
- 5+ years in account management, client success, or sales enablement roles, preferably in AI, SaaS, or enterprise technology.
- Experience working within matrixed or overlay commercial models.
- AI & Technical Acumen
- Deep understanding of AI technologies and data-driven solutions.
- Familiarity with platforms such as Tableau, Power BI, LLMs, or machine learning applications.
- Client-Focused Communication
- Excellent relationship-building and consultative communication skills.
- Ability to convey complex AI concepts in a client-friendly, outcome-oriented way.
- Organizational Intelligence
- Skilled at navigating complex internal structures and collaborating across diverse teams.
- Data-driven mindset with a track record of optimizing strategies based on insights.
This position is ideal for someone who is entrepreneurial, collaborative, and passionate about the transformative potential of AI in communications.
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We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t perfectly align with every qualification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
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