Assistant Site Manager Torrevieja

We are now looking for an Assistant Site Manager to help lead our Torrevieja office.

This is a key operational leadership role, supporting the Site Manager in overseeing day-to-day operations with focus on RSA (Roadside Assistance) service delivery.
You will ensure our RSA teams meet service level targets, deliver outstanding quality, and operate with maximum efficiency — all while fostering a positive, high-performance culture.

As the Site Manager’s right hand, you’ll help translate strategy into action, coordinate resources, and ensure smooth running of the site. You will also step in to lead the site during the Site Manager’s absence.

Your Responsibilities

• Support the Site Manager in managing daily operations


• Lead, coach, and develop Team Leaders in RSA operations.


• Ensure SLA and KPI targets are consistently met for services.


• Monitor and improve service quality, process adherence, and operational efficiency.


• Assist in recruitment, onboarding, and offboarding of staff.


• Plan staffing levels and ensure the right competencies are in place.


• Drive continuous improvement projects for operations, systems, and workflows.


• Collaborate with other Viking sites to align processes and share best practices.


• Support new service and client implementations.


• Ensure a safe, secure, and compliant work environment.


• Act as Site Manager substitute during absences.

Your Deliverables

• Smooth and efficient operations.


• SLA/KPI achievement across RSA teams.


• High employee engagement and team performance.

Qualifications

• Proven leadership experience in Contact Centre operations and/or RSA service management.


• Experience leading and coaching Team Leaders.


• Knowledge of RSA processes, SLAs, and quality metrics.


• Strong analytical and organisational skills.


• Fluent in English plus a Nordic language or Spanish (additional languages are an advantage).


• Proficiency in MS Office.


• Experience in change management and process improvement.

Personal Traits

• Strong and inspiring leader.


• Independent, proactive, and solutions-oriented.


• Clear and transparent communicator.


• Flexible and adaptable in a high-pace environment.


• Customer-focused with a passion for helping people.


• Structured, reliable, and results-driven.
  
  Last day to apply is 25th of Aug.
  Interviews will be held ongoing. 
  
  This position will report to Site Manager, Torrevieja.